BuildiumReviews of buildium.com

Workflow is poorly designed, overly complicated, and seems like the system is about 20 years behind the times on technology and design. No in-flow help bubbles, navigation is crazy bad in some areas, critical functions often are buried 4-5 layers deep in menus etc. etc. Even worse, there are numerous unresolved bugs throughout the system, some of them fatal to workflow. Support is really sketchy. Often takes days to hear back, and it's designed more for VA's to act like you just didn't watch enough of their training videos than actually get techs online to fix the bug. The only saving grace is that you will have a success associate more-or-less assigned to you and when all else fails bugging them enough can sometimes get a fire lit under support.

The platform is decent and they continue to add features. The customer service TAKES FOREVER. 30 minutes on the phone minimum at all times to get a response. Very frustrating when you have hiccups that need to be taken care of.

Started a subscription with them after being promised the ability to electronically draft payment from tenants. Turns out they cant do it without pulling a credit report and "lending" you the money... Still don't understand this. Wouldn't have been a big deal (Not every service is for everyone) but it became nearly impossible to cancel the subscription. We were required to talk to several people and re-state the issue over and over before we were allowed to get placed in a queue to get a call back. This exact process happened 3 or 4 times over the course of a couple months before we eventually got it cancelled but not after having been billed several fees. Escalated the issue and provided proof that we had been trying to cancel the service for quite some time and eventually got a partial refund but it honestly wasn't worth the hassle. I don't want to bash the services of the company because I never got the chance to use them but from an integrity standpoint, I would not recommend them.

Thank you for all your support help these last few years.

Always available to help. Continually improving.

Buildium has been great and continues to make improvements as technology advances. They listen to their customers needs. Our rep Alexis Extract is the best!!

Constant improvement. I can't say I have always been excited about every change that has been made through the years but i can say that Buildium's crew is clearly intentional and thoughtful about the changes and improvements they make to Buildium. They have a very loyal customer in me.

Buildium has provided an excellent program which hosts both HOA management and rental property management for us. It's easily interfaced with our programs and is user friendly for our customers.