BuildiumReviews of buildium.com

Needs more work on commercial rental management

I’ve been using Buildium for a few years now and have for the most part found it functional and reliable. It’s not always been easy to reach someone on phone support when I have a question and there have been a few functionality issues that have been disappointing. The latest updates have made things more intuitive and user-friendly and the mobile app is simple and easy to use. I own and manage around 80 units both commercial and residential and although it’s very comprehensive on the residential side there is nothing specific for commercial, in fact you have to treat your commercial units as if they were residential. The payment option is one of the reasons I moved to a online management system however I’ve been disappointed that the latest word is they are going to double the fees for ACH payments. I’ve occasionally used the e-signature function and would use it more except that you have to pay every time you use it. I was also looking forward to being able to offer renters insurance to my teneants but I was disappointed that Buildium did not share any of the insurance premium with me the owner but rather used the platform that I am paying for to sell additional products to my tenants. With regards to technical support I am very unimpressed with the feature, bug or enhancement management system. There seems to be no clear or easy way to make an enhancement request. I will continue to use the program and will do so for the near term but I’m always keeping my eye out to alternatives due to the issues I’ve listed above. On the whole the program has been a big help to me as prior to this I only manage my properties on paper.

Provides exactly what we need to operate a 118 unit commercial condominium. Super easy to use and enough functions to provide appropriate financial statements and unit owner accounting.

Love Buildium. I know you're going through some growing pains, so stay focused on customer education and service.

Overall we are very happy with the software and it is the basis that drives our business. My only recommendations for improvements would be.. 1) It would be great if you could download bank transactions and import into buildium. 2) Being a Canadian customer there are features within Buildium that cannot be used here. 3) A way to automate routine tasks. We send monthly owners statements out, it would be great to be able to automate that process as an example.

Buildium has the best customer support. The application is very user friendly. Thank you!

Highly recommended!

Ability to create own reports, like with Crystal Reports, would be very beneficial