BuildiumReviews of buildium.com

Batch Reports - We send out the same reports every month but are unable to save these as a 'template' for repeat use. Yes, we can batch create, but I need to repeat the same process of batch creation EVERY month (or frequency of report). Report production is a process that should have full automation capability. In Yardi (competitor), one is able to save the report packet format and automate email delivery to the owner each month (or a frequency/day of month of your choosing). Originally on Quickbooks, and using their P&L YTD reports, this showed a 2 column report; Last Month & YTD. Buildium YTD report unable to provide same format: YTD report (on monthly basis) shows EVERY MONTH. In Yardi, one is able to amend order/remove individual columns to achieve the desired format. Again, could export the Buildium report to excel and then amend, but don't we choose SaaS to reduce workload? ePay - Signed up at $0.50 per incoming transaction then 2 weeks later was told the fee would be doubling to allow Buildium to establish in-house ePay customer service team. Was informed this was due to feedback that Forte (payment processor) customer service wasn't up to standard. I already pay Buildium for a service that includes customer service. Buildium management chose Forte as a partner, so why should Buildium customers have to foot the bill for bad management choice/inability to resolve Forte customer service standards? Forte remains the payment processor. Feels like Buildium is seeing the value in add-on services and exploiting these for revenue gain at the expense of their customers. Forte rent payments appear in bank account with NO information related to the original sender (tenant). Have to print out an ePay report and then cross-reference and amend bank account entries to reflect TRUE payee. Subscribing to ePay eliminated some workflows but created others. There is no net-positive for a costed service (which doubled in price) but it's now almost impossible to get our tenants to switch back to checks. Bulk payments - When receiving rent payments, we are able to complete these in bulk as page allows entry of associated information for each payment. These then appear as individual entries on the ledger/accounts. Great! When trying to pay bills in 'bulk', unable to enter individual line item information such as check number, memo, date, instead forced to select multiple bills with one associated memo, date. This then appears in the account statement with no breakdown of line items. Result is that we need to make payments against individual bills (tedious & time consuming). Possible to 'import' via excel spreadsheet but unable to attach copy bills via this method. Buildium is great for some things; ability to schedule future rents, and have these charges automatically reflect in the tenant ledger link to banking provider for automatic account reconciliation etc. Yardi is best for some features, Buildium for others. We need a solution that combines the best of both providers.

Best software on the market!

Most often I get excellent help. Sometimes I think the processes could b enhanced to make them a little easier to use, ie; sometimes I have tried to use the help on line and I was not successful and the directions were not too clear.

Buildium has good and available support and a ton of features. I subscribe and will continue to. There are some crucial features that are still missing. Top of that list: there is currently no way to see % of vacant units over any period, other than what are not leased at the present moment. It's frustrating because Buildium has all the data (lease start and end dates for every unit) to make this possible. I've been requesting this continually for the three + years we've subscribed and have been told it's in development but nothing, no beta reporting yet to date.

I find that when submitting a support ticket regarding an issue I'm having, you go for days without hearing anything back. It would help to give updates on situations that go beyond the normal time to investigate.

Service is great for our small self-managed condominium. Collection of fees and disbursement of payables is so simple and efficient. Record keeping is a breeze and the reports are more than thorough for accounting purposes. As an association there are many functions available and can be tailored to our needs. I'm certain that the larger professional management companies find everything they would need to be able to perform their duties.

When called, the representative was very knowledgeable. In another note, the "Help" sometimes is too vague. There is a lot of people that has no experience with accounting and the help needs to perhaps has more details. Example: When "withheld money from Last month rent to pay a tenant's rent, it tells you steps to withheld money, but it needs to also say something like... doing this it only converts the liability into income, but it does not move the money from one account to the other, so remember to make a transfer from security deposit acct to operating account, so you can pay your owner.

Used to always be 5 stars, but as they have added new features many of the old ones have broken or become much harder to use. The customer support has declined considerably as well unless you get lucky enough to catch a good rep. The new login authentication is terrible and has rendered the application practically useless in some of my properties because I can no longer login. I have begun shopping for new software for myself and all my clients/condo associations.