EX Buildium C.
Long time Buildium Client NOW EX CLIENT
Long time Buildium Client, when it was managed well and customer support matter to this Real Page Company. (10 plus years) Customer relations and support is NOT a priority to Buildium any longer. CSR reps are not trained on the entirety of their systems and we still are waiting on one account for 8 months and new account to be fixed by the IT team for the past 4 months. Sales personal are liars. Promise’s made and in writing and they bait and switch what benefits themselves or chose not to return emails or calls as scheduled. Sales has no idea how On Boarding works properly and we have a non operational account for the last 4 months. On Boarding is a joke to say the least. Waste of countless hours and appointments weeks apart to see how their new “Self service” business model is working. Each tech passes the buck with zero follow through. (Well documented) “It’s NOT OUR Job,you have to talk to a different department” and they are off the phone and leave their customers in a on going bind. Their systems are full of glitches and bugs that IT won’t fix because “there is not enough customers complaining to warrant their time to repair.” According to “Supervisors” so they claim or IT departments “It’s our issue (customer) and responsibility to “fix” their internal systems so our Mgmt company can move forward That’s the comments by IT and the cancer of mentality within this company. Arrogant Interesting passing the buck to the clients with broken software on a weekly basis. Again No refunds issued for little amount of money per month, sad. Glitches are documented even with CSR reps fixing and going back after a refresh to see their systems changing right before their eyes! True story. Clueless reps for the most part last 6 months. each one of the CS reps Pass the Buck to someone else. Countless hours and loss of production in a work day and work week, working with any dept within Buildium now a days. Months lost of production and still waiting for resolve. Says a lot and very sad when Buildium no longer trusts their own “employees” to enter into our account even using prove. “third party” access to view and make changes as other software companies do with there is an issue. Interesting. Outsourcing has destroyed this company, from the top down to the CSR answering phones at home. Worthless support. no support, don’t claim Customer Support if your not going to train them on your systems and provide customer support. Shutdown your phone system if you don’t have trained people in tech answering technical calls. Sounds like this is a theme since Summer of 2023. We know the difference between 10 years ago, and last 6/9 months. Absolutely Horrible. Loss for words and very disappointing to say the least. Our busines and tenants relied on your service and software for all parties for over a decade. You no longer back your own products it’s evident to all of your existing and new customers, unfortunately. See other reviews On Boarding was part of the Terms And conditions and contract approved. After zero progress by On Boarding 30/45 min calls every 10/14 days, for months on end, they decided to start to charge our credit card $188 per hour. Per onboarding call (1-hour) in December without authorization or permission to do so. This is Fraud, plain and simple. We trust your company and system with our Business Credit card and you take upon yourself to help your self to our card for illegal charges? What is wrong with you Buildium and those in management that allow this to happen on your watch. Thieves plain and simple (No this was NOT the monthly service plan charge) Funny when a parent corporation looses Tens of Millions in a Fraud cause, PUBLICLY. and they pull this? Change Terms and condi days after it went mainstream. RUN AWAY as fast you can coming from a long time client. Of course no refunds to the CC given when called on, within 5 mins of the unauthorized charges. No explanation or excuse. They steal and it’s ok by them. This is how they operate now. “terms and conditions” is there go to. Trust is beyond broken and seems to be the new culture with this company, plus zero Credibility, nor communication on outstanding Technical issues. Each and every dept for the last 4 months has been the worst exp Leave the systems well enough alone. If it’s not broken don’t touch it. New features fine, but if your not beta testing internally, UVT, than shame on you. We, your clients, are not your Genuine Pigs and then IT decides not to fix the mess’s created. It’s a simple system when it works But it’s not important to The Employees or Management any longer. $ is all they care about and signing up small businesses. After that good luck, new accounts. Find a company that actually takes pride in their work, reputation and the clients. Real Page and Buildium is not it.