BuildiumReviews of buildium.com

I downgraded from the middle subscription to the most basic one. I had previously had an annual subscription and I changed to monthly. I have had the basic subscription for 1 month. From the very onset they charged me 40$ for inspection services- something I never asked for, didn't authorize, and didn't use or want. I reached out to their customer service- and have been in contact them over and over for a month- it's through email. It took an entire month for someone to issue me a credit for the charge. And then when it renewed they charged me again for the same inspection service that I cleared said to remove. I also opened complaints with bbb- Buildum take days to respond and don't do anything. Then when I wanted to cancel my subscription- which was monthly- it says it will cancel in 344 days. Whenever I email someone- it takes forever to hear back. They really don't care about being ethical or doing anything. This has been a huge PIA. don't use them!

What a deceitful company. Negative experience. Lack of support. Inaccurate billing. Incompetent support and workers. Every person says something different. Not trustworthy. Too expensive for their lacking services.

My knowledge with technology is limited as I'm 64 and prior jobs didn't include computers. I'm so thankful I'm able to call when I totally confuse myself. Rowald was so helpful and patient, explained what I needed in a concise manner. Thank you

Had a question in reference to applications. Was able to obtain the answer easily. The agent was very helpful.

We have been with Buildium almost 5 years now. At first it was a bit rocky, there were things we couldn't do, but they were working on. In the last couple of years they have added so many features. Customer service it great! Out of all the times I have called, and that's alot of them, there was only 1 that we couldn't fix. I have nothing but good to say.

I really appreciate the help desk and being able to call and get the exact help I need to navigate the issue I am having. All of the support team has been professional and very helpful.

It was quick!

Rowald was really helpful and did answer my query with confidence.