BuildiumReviews of buildium.com

The software is user friendly enough. My issue is that you have to either pay a very high montly fee or wait sometimes an hour or more for support. I only need to contact them a couple times aeach year so this might not work for me. I may have chosen Appfolio if I knew this would be an issue. I just don't have the time in the day to wait on hold this long.

The only reason it gets a two is because the salesman was helpful explaining what is possible. The positive stops there. if you have 40 hours and the ability to learn how to run a program via videos this is for you. however if you actually want a human to talk to...well then its gonna take at leasts 14 days before your onboarding person can help...and they arent much help. Oh...and the most important part being able to have people pay you. That too after almost 60 days i could not take money. the "risk and compliance" people had decided that my bank statement copies were not enough proof to be able to deposit money. they wanted multiple other documents before they could allow deposits into a business account with my name on it. Didnt have any trouble running my credit card each month for payment though. I have set up other business with online payment that took less then 24 hours like square and service core. The idea and ability of this program is amazing. if you dont have one person to concentrate all their time for at least a few weeks figuring this out just walk away. absolute horrible experience. and they dont even care when you leave. i voiced my concerns and got a here is how you can cancel your subscription email from the lady that never had time to do the onboarding.

I had an issue with the glitch at software and I called to the Buildium support. I love that is real human to talk with, very polite and so helpful. The person took me through the steps and we fixed the problem! Amazing experience - thanks!

I have been using Buildium for the past few months, and unfortunately, my experience has been very disappointing. The onboarding and training provided at sign-up were not thorough or helpful enough to confidently navigate the system. While customer support is technically available, it has been extremely difficult to access. Wait times are consistently very long, and when opting for a callback instead of remaining on hold, the return calls have not come through. I have been trying to get a single question answered for weeks without success. As a busy business owner, I simply do not have the capacity to sit on hold for extended periods, and the lack of reliable support has made it nearly impossible to get timely assistance. On multiple occasions during training sessions, I requested that a manager reach out to discuss my concerns directly. Unfortunately, I have now experienced this twice without receiving any follow up. This raises serious concerns about either a lack of support infrastructure or a lack of priority given to client experience. Additionally, during the initial sales process, several features and capabilities were presented that we have not been able to utilize in practice. This disconnect between expectations and actual functionality has been frustrating. As property managers, efficiency is critical. We rely on systems that allow us to respond quickly and effectively to our clients’ needs. Instead, this platform has made daily operations more difficult, primarily due to the inability to get timely answers and support when needed. Overall, I am very disappointed in this experience and would not recommend this company to others.

Buildium has created serious financial harm to both our business and our tenants. Tenant payments are being collected by Buildium and not deposited into our accounts. Invalid late fees are being applied to tenants who paid on time. Invalid credits are being issued incorrectly, costing us thousands in revenue we cannot recover. Customer service is effectively nonexistent unless you pay for a premium tier — which functions as a paywall to reach a human being who still cannot resolve anything. We have made repeated contact attempts with no resolution and no accountability. This is not a software glitch. This is a pattern of financial mismanagement with no remediation path. If you are a property manager or landlord who depends on accurate payment processing and tenant billing, Buildium is a liability, not a tool. We are actively pursuing resolution through formal channels. Other operators should document every discrepancy and do the same.

DO NOT waste your time with Buildium! I have used them for four years and it's a hassle. Everytime I call support I get a different answer with issues. The cost is outrageous for what you actually receive. Current situation, I filed my 2025 1099's and a rental owner did not receive his copy in the mail because it was mailed to his old address. The day of filing the 1099's, support walked me through how to have the 1099 sent to the current address. Didn't work out that way. To mail the owner his 1099 to the correct address I had to pay $4.50 to zero out the 1099 amount & mail the zeroed out 1099 to the old address. WHAT??!! Then I was charged $50.00 to file an entirely new batch for just one rental owner correction. I also believe that the "support person" works from home due to the chickens, dogs and other noises I have heard in the background during the support calls. DON"T waste alot of your time & alot of your money.

Tenant screening takes FOREVER. 36 hours waiting on one and Buildium gives a error "Tenant Screening is currently unavailable. We're working to resolve this issue and apologize for the inconvenience." Update: 48 hours, tenant screening still running, system still says. ""Tenant Screening is currently unavailable. We're working to resolve this issue and apologize for the inconvenience." Call support and get someone that English is there second language. This is what priority support buys you.

New customer. The onboarding and transition from other software is extremely time consuming and not very user friendly. You click to watch the help videos and comes back that links are expired. ACH (tenant payment) set-up is very delayed - takes every bit of 10 days to get approved. On the 10th day, received an email needing more paperwork which delayed several more days. Then once approved, the limits that were preset were so low that clients couldn't process full rent payments. Very confusing set-up with little direction or description. Another request was placed to fix and that has taken days. During the transition you are paying multiple months for two softwares because it takes Buildium so long. The customer support is very delayed. If sending an email, it will take several days to receive a response. Had to spend hours trying to figure issues out myself just to get moving. Unsure if it is worth the increased cost. Staying positive and patiently waiting in hopes it gets better but not a great start.