BuildiumReviews of buildium.com

The Support team exhibits supreme Professionalism, patience and knowledge with each contact.

Buildium is always super helpful to our team and it is great to have the priority access to get answers to questions quickly. All team members we have worked with are amazing and super knowlegeable.

to long of a wait when you call in for help. And price is really high every month. Other than those 2 thing its good.

I love how customer service is always available to take care of any of my issues. The software is very easy to operate. I love it

Very informative, helpful and responsive!

If I could give a BIG FAT ZERO I would. This company is the worst I have ever dealt with. Several things to start logging in was an issue. I had to always ask for a link to be emailed to me. Communication is NOT CLEAR with them straight out of the jump. When I started trying to input all my clients homes, I got locked out of the account and since property management is 24/7. Buildout is NOT. I was a preferred client buying the most expensive package from them yet when I needed customer care I got nothing. Monday rolled around and then Tuesday still yet NO ONE called me back or emailed me back through the ticket issue center. At that time I decided I was not going to waste my time or money if I could not get the support I needed especially in the very beginning of set up. I told the sales guy who signed me up that I was done at this point given all the previous issues I had thus far and I haven’t even started using the software yet. He told me along with someone from the ticketing center where they resolve your issues that I had to log in to cancel my membership. However, no one could help me log back in to do that after multiple attempts. A few weeks later I get a message stating that I need to update my payment method in order to log in and cancel my membership. I have emailed them over 10x requesting a cancellation with no replies or confirmation or help assisting me to do that. I do not trust this company’s values. Even if you no longer want to do business with someone it’s ethical to end things properly. After no attempts to get anywhere to log in…I called and blocked payment from my bank. I still have not heard a word from anyone. I will never RECOMMEND this company. Not for its software (because I have no knowledge of its functions other than the logging in issues but it’s limited hours of resources and how no one addressed my issues and when someone finally got back with my regarding the log in issues it was the sales guy who could not help me or at least he deferred me back to the ticket center. It was 6 days later after my ticket that someone responded. In property management…that is unacceptable.

The customer service staff went above and beyond. Every time I contact them, they have the solutions that I need and they are so patient and will walk me through the most difficult processes.

I have been working with Buildium for over 10 years. I have always received excellent customer service. They are very patient and knowledgeable.