BuildiumReviews of buildium.com

Appreciated the Patience Jainen had, first off. she took her time, thanked me for calling and then helped me, understand and walked me through what I didn't understand, I truly appreciated her help.

Janine was very patient and helped me through every step of the process. From the beginning she took her time to understand my question and did not rush to get me off the phone. She took her time and was very pleasant throughout the entire call.

Buildium is a helpful and user-friendly platform that keeps property management tasks organized in one place. It makes managing tenants, payments, maintenance, and daily tasks more efficient. The reporting and inspection features could be improved to make them easier to access and navigate. It would also be helpful if Buildium could add a void check feature in the future, if possible, to make payment and accounting management more convenient.

I had an absolutely exceptional experience with Angel today and wanted to make sure her level of service was recognized. I contacted Buildium with an unusually complicated accounting issue involving a property that had been sold from one rental owner to another several months ago. The transaction involved transferring responsibility for a tenant’s security deposit between the old and new owners while the actual funds remained in our security deposit bank account. There were numerous moving pieces in Buildium — the old and new properties, old and new lease ledgers, security deposit transactions, multiple bank accounts, owner statements, balance sheets, and, to make matters even more complicated, we are currently transitioning our company accounts to a new bank. Months after the original transaction, I discovered that something had not been accounted for correctly and was causing a negative balance on the old property. I am a very experienced Buildium user and rarely need this level of technical assistance, but this was complicated enough that I simply could not determine where the problem was. Angel spent approximately two and a half hours on the phone with me working through it. What impressed me most was not simply the amount of time she spent, but her patience, expertise, and determination to actually solve the problem. There were so many interconnected transactions and accounts that we essentially had to work through every piece one by one. Angel never became impatient, never tried to rush the call, and never made me feel as though we needed to give up and move on. In fact, she repeatedly assured me that she was not going to let me go until we figured it out. And we did. By combining my knowledge of what had occurred with the property and Angel’s expertise with Buildium, we eventually identified the problem and corrected everything. She even taught me several things about Buildium along the way that I did not know despite having used the platform extensively. By the end of the call, everything accounted for perfectly — the properties, ledgers, bank accounts, owner accounting, and financial statements. I genuinely do not know how long it would have taken me to unravel this on my own. Angel went so far above and beyond what I would normally expect from customer support that I felt compelled to write this. Spending two and a half hours patiently working through such a complicated issue, while undoubtedly having many other customers who also needed assistance, says a tremendous amount about her dedication. I have always appreciated Buildium, but experiences like this are a major reason why. Having access to someone with Angel’s combination of knowledge, patience, professionalism, and genuine determination to help is incredibly valuable. Please make sure Angel receives recognition for the outstanding service she provided. I could not be more grateful for her help today.

I initially reached out about a specific feature that I felt could be beneficial to our team. Once I learned that there were some restrictions with the feature, they took the time to walk me through other available options that would work better for both me and our team. They also helped me explore additional features and explained how I could make better use of Buildium for our day-to-day operations, as well as improve the experience for our tenants. I initially reached out with one specific question, but I ended up gaining much more knowledge about the platform and discovering additional tools that can benefit our team.

The support is real quick now compared last time that I tried calling and it took me hours waiting in line to get someone to help me.

System seems reliable, once you figured it out it is easy to handle, I love the costumer support helping when you still have questions.

Great software and easy to use. Customer support is also very helpful and responsive.