Build.comReviews of build.com

I ordered wall sconces from Build.com. The quality was not what I had hoped for, so I requested to return them. The site says it will take 2-3 days to get return labels. After 7 days, I spent close to an hour on the online chat to chase them. The labels were magically emailed that day. I shipped the lights back on the 16th, and confirmed they were delievered on the 22nd. The Build terms say refunds will be issued within 5-7 business days. SEVENTEEN DAYS later I spent another hour waiting to chat on line. The chat representative said "I'll issue the return now, you should see it in 2-3 days." I will never order from them again.

BUYER BEWARE! This company used to be good when they first started then turned bad. My credit card info was on file in my profile and charges were made on it fraudulently for items I never ordered. Fortunately, I was able to dispute them with my CC provider.

I made an inquiry, via the online chat regarding a specific tile, which did not show in stock. The representative stated I needed to order it first, then they would provide a potential shipping window. When I further explained my cause for concern was related to online posts the tile may have been discontinued by the manufacturer, the representative abruptly ended the chat.

Our Kraus sink came within days of ordering (May 2021) and it is in excellent shape. It was boxed extremely well so that there would be no shipping damage. I originally had called Build.com customer service due to a question and I did not have to wait long to talk to a nice rep. Our experience has been excellent.

Build.com is a black hole for customer service. Purchased a $1000 wine beverage cooler and a 5 year warranty. The cooler is dead and the 5 year warranty worthless as you must use their service provider who does not answer a phone or return service request online. 100% do not buy anything from build.com

I buy save a self tie and elt each .Some part missing, the supose send me missing part ND they told me that they going to contect manuf., water for. Weak , I did not get part, so I asked to return. They charge me for return.

I will never shop here again. Customer service is awful. I received a defective product and asked for a return label. I received an email saying they would send a return label in 2 or 3 days. After 4 days, I emailed and received an auto reply with no help. I waited two more days, and same thing. After 10 days, I called and waited on hold for over an hour before somebody finally picked up. The guy was very nice, but he said they hadn't sent the label because they were waiting on photos of the defective product. I said nobody had ever asked me to send photos! And the item was still in the box. (I never even took it out because I noticed the defect.) It was such a nightmare that I ended up just paying for the return myself, as if I had changed my mind. They should have at least inspected the product when they received it back and refunded the shipping when they realized it was defective! It takes FOREVER to receive the refund after they receive the product. One of the worst companies I have ever ordered from! Don't do it!

Customer service anytime you tell a paying customer that they’re too busy to speak to you is awful. I have purchased a couple of things from them which was ok. But the customer service is awful they leave you on hold for 45min or longer. They really need to train them to talk and deal with customer problems. Never again