BuffyReviews of buffy.co

As others have stated, this business should be shut down. My negative review did not make it on the website, no surprise there. My first order, I ordered a duvet and pillow case set in same material and color, but they arrived completely different material and color shades. I never used the items, only took them out of the packaging and repackaged once I saw how different they were. Same day I received them, I emailed customer service who dragged on the conversation asking me to provide so many photos, model numbers etc. They said no problem with items so I asked to return. Never heard back from them despite their website advertising "easy returns". After many days of waiting, I filed a separate return request on the website again. I get a response asking me to explain why I wanted to return. Good grief!

This was, without exaggeration, the worst purchase and the worst customer service experience I’ve had in the US. The quality of every single item I bought was awful. The comforter constantly sheds some strange fibers all over the bed, even after washing. The duvet cover feels cheap and looks worn out immediately. The sheets and pillowcases are the same — thin, low-quality fabric that somehow manages to look dirty right after the first wash. Everything feels and looks terrible. The comforter is marketed as something that helps people who sleep hot — that’s a lie. It doesn’t cool, it doesn’t regulate temperature, it doesn’t do anything it promises. I paid $610, returned everything because the quality was just disgusting, and then spent two weeks messaging Buffy’s agents, repeating the same simple instruction: my card is not working — issue store credit. I said it over and over again. And after all this, they still sent the refund to the same dead card. Two weeks of pointless back-and-forth, dozens of messages, and they still managed to ignore everything I said. It’s incredible how incompetent a company can be. Horrible quality, horrible service, horrible experience from start to finish. Buffy was the worst purchase I’ve made in years.

I’ve been purchasing pieces from Buffy since 2018 when they had two skus, and I can confidently say the quality is not the same as it was and the prices doubled because capitalism, duh. My beef isn’t about the $200 quit that pilled in the first week, or the $60 pillow that’s about a 1/4 inch thick but with the duvet cover I received that was stored in a branded box covered in MOLD. This was a “final sale” item but I emailed them anyway making them aware and sent pictures of the box. My hopes aren’t high for this to be solved appropriately but at this point I’d stay clear of the brand all together!

The products are fine, but the customer service is beyond awful. I was unable to talk to a human, I’ve been trying to return a comforter for months. I provided credit card receipts, and pictures of the comforter that I got along with the packing slips. And I kept getting an automated email from someone named Alyssa, which is an automated response saying that they would be happy to assist me and that my request will be sent to a human. Well it’s almost 3 months after the fact, and I am still trying to get a refund and to just return the comforter. We also followed proper washing instructions for The duvet cover and the sheets. We’ve had them for a few months and they are already pilling. The comforter is lovely, but we received two. I initially ordered a white one and was told it was out of stock even though on the website it said it was available, which I paid for that one and then I ordered another one and paid for it and was told it was out of stock as well. A few weeks later, both comforters showed up and I’m still trying to return one as I didn’t get an automatic refund for the out of stock comforters as they obviously were not out of stock. It’s been one of the most frustrating experiences I’ve had online ordering.

Absolutely horrible customer service. Charged my card before the 7 day trial then said I had to take it to a donation center and send a pic of the donation receipt. No where on their website does it say you will have to find a donation center. Nearest one to me was 20 miles whereas UPS, FedEx and USPS was 6 miles. Terrible response time to emails and a horrible blanket. Amazon has the same thing for $64 instead of $200.

I purchased a pillow from this company and decided that I did not care for it for a number of reasons I contacted the company and asked how to facilitate a refund. They told me since that my pillow was opened that the only thing they could do is insist that I take the pillow to a charitable organization. Donate it then take a picture of the receipt showing that it was donated and send it to them and then they would be happy to refund my money. This is the most convoluted return policy I have ever heard of and it stinks. None of this is disclosed on their website. Don’t buy their stuff.

Absolutely absurd experience with this company.Says there is a 50 day free trial. Opened it, never used and tried to return it the same day. But when I get in touch with customer service I get AI generated responses that say there is nothing they can do. This company should be investigated for fraudulent and misleading business practices.

I’m obsessed with my breeze eucalyptus sheets! They’re silky-smooth, breathable, and keep me perfectly cool all night. They are so soft, comfortable, and luxurious! I couldn’t recommend them more!