BuffyReviews of buffy.co

Horrible customer service. First of all, their emails are extremely misleading. I was considering buying a comforter from them, I abandoned my cart to go do more research, I got an email from them saying it was on sale for $190 but when I returned to my cart it was back up to $200. I reached out to customer service and they (very coldly and without any empathetic language) explained that the twin size is $190, but the queen size is $200. I never once considered purchasing a twin size, so why would they re-target me with the twin size price? I did end up purchasing the $200 queen comforter on 6/16, to which I immediately got an automatic email saying it was out of stock and it would ship on 6/25 and that I haven't been charged. Why would you allow orders to be processed if the item is out of stock? I checked my credit card and I was indeed charged on 6/16 which feels super scammy because the OOS email assured me I would not be charged until the item shipped. I reached out to customer service to get an update on my order and they never got back to me. This was my first purchase with Buffy and their poor inventory management coupled with their awful customer service effort put a REALLY bad taste in my mouth.

I’ve been purchasing pieces from Buffy since 2018 when they had two skus, and I can confidently say the quality is not the same as it was and the prices doubled because capitalism, duh. My beef isn’t about the $200 quit that pilled in the first week, or the $60 pillow that’s about a 1/4 inch thick but with the duvet cover I received that was stored in a branded box covered in MOLD. This was a “final sale” item but I emailed them anyway making them aware and sent pictures of the box. My hopes aren’t high for this to be solved appropriately but at this point I’d stay clear of the brand all together!

The products are fine, but the customer service is beyond awful. I was unable to talk to a human, I’ve been trying to return a comforter for months. I provided credit card receipts, and pictures of the comforter that I got along with the packing slips. And I kept getting an automated email from someone named Alyssa, which is an automated response saying that they would be happy to assist me and that my request will be sent to a human. Well it’s almost 3 months after the fact, and I am still trying to get a refund and to just return the comforter. We also followed proper washing instructions for The duvet cover and the sheets. We’ve had them for a few months and they are already pilling. The comforter is lovely, but we received two. I initially ordered a white one and was told it was out of stock even though on the website it said it was available, which I paid for that one and then I ordered another one and paid for it and was told it was out of stock as well. A few weeks later, both comforters showed up and I’m still trying to return one as I didn’t get an automatic refund for the out of stock comforters as they obviously were not out of stock. It’s been one of the most frustrating experiences I’ve had online ordering.

For some reason I can't leave a review on their site so going here. I bought this as a birthday present for my mom and it took a very long time to ship. There was insufficient tracking information, and I was reached out to by an international customs team to confirm what the materials were made of. When I finally got the package, two days after my mom's birthday, the box was open. The pillow itself is definitely not worth the $175 I paid for it. You have to buy the case separately to it's pretty expensive. I expected better quality but it just wasn't worth it. The color was also not as vibrant as the website showed. I would not purchase this again.

I ordered a Breeze sheet set in Seashell in April 2023 and I received it in a timely manner and was very happy with the product until recently. I purchased a Breeze duvet cover in Oyster about a year ago as well. Around October 2024, I noticed some small holes forming in the fitted sheet. After a couple months, those holes turned into giant tears and the whole fitted sheet started to shred apart. I was really bummed because these really are the softest sheets I’ve ever had and they kept me very cool even on hot nights. A sheet set at this price point should not be falling apart so quickly, but against my better judgment, I ordered a replacement fitted sheet. For some reason, the fitted sheets aren’t available in seashell (not just sold out - not even available for purchase at all) so I had to choose another color. I decided to get a fitted sheet in Oyster to match my duvet cover. Over a week went by and I had received no correspondence about my order. Not even a confirmation email. But I had been charged and my Shop app showed an active order from Buffy. After two weeks, I emailed and it took 3 days to get a response. They told me that the Breeze fitted sheet in Oyster was sold out and would ship in a month and a half, or I could choose a different color. I chose to wait because I wanted to keep my bedding at least somewhat cohesive with colors. Finally, the fitted sheet shipped a few days after they originally said it would. I figured my frustration was over but nope! I got into bed a few nights ago and surprise! Now the top sheet has a big tear in it at the bottom near my feet. So now every time I get into bed, I have to be very careful not to accidentally put my foot through the hole and make it worse. I checked Buffy’s website to see if I could purchase just a flat sheet and that option is nowhere to be found, so I sent yet another email. Three days later, I got a response with a link to purchase a flat sheet. But for some reason, the flat sheet is only available in a few colors, none of which are the colors I’ve already purchased. I don’t understand why they would sell full sets in certain colors but not the single items that will inevitably need to be replaced. I’m currently awaiting an email response about whether or not they can just let me purchase a single flat sheet in the color I want. I’m completely done with Buffy after this. I can’t believe I’ve given them so much money. I’ve had cheap sheets from Bed Bath and Beyond and Target last longer than these overpriced (but admittedly very very soft) sheets.

I bought a set of Buffy sheets (Breeze style) of which the fitted sheet started to shred after 8 months. I sent a message and photos to Buffy and they told me I could not get a refund or credit because of their care instructions (the only difference is that I washed them on warm, not cool...even so, they should not have shredded after only 8 months), not even a replacement of just the fitted sheet. I think this is very poor customer service. I have a comforter from them which is fine but I have never washed it since I use a duvet cover. So if you want to wash your bedding, don't buy Buffy!

I've bought: - comforter - wiggle pillow - wiggle pillow cover Wiggle pillow is not as fluffy as it looks in photos. The linen cover is scratchy, not "smooth" like advertised. The worst bit of it all is their garbage of a return policy where they ask you to donate in order to get a refund. They're literally just sending trash to these donation centers under the guise of good will. I was told to donate my wiggle pillow cover... Please tell me how a cover that is made to work only for a specific body pillow is useful. They need to stop advertising "7 day trial free returns" bc it's NOT as easy as it sounds.

I've used their duvet and loved it so I ordered 2 Cloud Pillows (one medium and one plush) and put them on my guest bed. I guess because those are barely used, they're still holding up (though it's only been 9 months). In 09/2023, I ordered another Cloud Pillow for myself. It started out very comfy, but I have been using it for less than 4 months and it's now completely lumpy like a 20 year old pillow you find at your grandparents house would be. Expected better from this brand.