BuffyReviews of buffy.co

honestly the best bedding at the best price. I've gotten comforters, pillows, and sheet sets and they're all high quality, they keep you cool and the the materials feel soft to the skin... I highly recommend

***UPDATE 3/21/26*** there is no update. After replying to my initial review within two days, I have had no further communication in the 19 days since. Which leads me to believe that there is one customer service employee, and their role is to respond to visible reviews with empty assurances. I have also emailed and sent a subsequent request through the website that has been “escalated” as I now have two comforters (one that is 15 months old and one that is 4) that have defects. Unfortunately, the three year warranty is only as good as the company’s ability to respond to people requesting information on it. Feel free to reach out to me as you described would happen in your response. *** A good way to tell how serious a company is about their customer service is to see how easily you can contact that company. With that in mind, try giving this company a call AT THE NUMBER LISTED ON THEIR WEBSITE RIGHT NOW. Go ahead - check it out. You will find this line: “ We’re available at hello@xxx or at 1-855-466-4812 Monday-Friday, 10 a.m.-5 p.m. ET.” Try giving that number a call. You will get a message that states “the person you are trying to reach is not accepting calls at this time”. It turns out that they aren’t accepting calls because it’s easier to ignore emails when attempting to avoid customer service altogether. I’m not the type to write negative reviews, but these comforters are garbage. And the fact they they imply some sort of superior product and solid customer service has prompted me to take the time to write this review. I should have known early on when I placed to orders in late November, early December, 2024. Within two days, I received an email that one of the comforters I had ordered was sold out, and would be back in stock by December 20th”. I thought this could be cutting it a bit close for a Christmas gift, but let the company know that would wait. On December 24th (when I had not received a further update, or shipping confirmation), I followed up, but received no response. On December 30th, I followed up again. I didn’t receive this comforter until almost the middle of January, with minimal follow up or updates. In September of 2025, I made the mistake of washing one of my comforters. I did so at a laundromat, and followed the care instructions exactly. After I had finished these two hours at the laundromat, I was concerned to see that my comforter looked (and felt) roughly like a cat’s tongue. I reached out to customer service, and was told that a replacement would be sent on 9/23/25. On 10/1, I had (again) not received an update in regards to the new comforter going out. By the middle of October, I had received my replacement. Almost immediately, I noticed issues with this replacement. Anyone who slept under it came out of bed covered in little balls of whatever is inside of the comforter. This was stuck on their clothes, in their hair, in their eyelashes, in their mouths. Literally everywhere. My wife and I found a little hole in the comforter and attempted to seal it, but the problem still persists. I tried to call customer service (as I indicated above), to no avail. I emailed them on 12/31. Then 1/8. Then 1/14. Then 1/28. On 2/11, I submitted a whole new case, and on 2/12 received the following response: “Thanks for reaching out to us, although sorry to hear about this. Unfortunately, we are unable to offer a replacement as your order is outside of our Three Year Protection Plan. Be sure to check out our website as we are currently running our site-wide sale for 25% off.” Within three hours, I replied with the following: “I appreciate the “sale”, but I’m not sure that you are understanding. I ordered this comforter in November of 2024. I received it in January of 2025. By October, I had made the mistake of washing it. A single time. And it looked like a cat’s tongue. As a result, you sent a replacement, that immediately began leaking filling. I reached out in December for the first time. I have followed up four further times, and this is the first response I received. If you point of the “three year protection plan” is that you managed to send two deficient comforters in 9 months, then it would seem to defeat the purpose of having a “three year protection plan”? If you think I’m somehow stockpiling comforters, feel free to send me a return receipt. I will happily send both of these back as they are largely unusable.” I have not received a response since that time. If you are looking to spend upwards of $300 for a comforter that won’t last long, and which wont be addressed by customer service, then this is the product for you! Otherwise, you might want to consider literally anything else.

I purchased in November 2025 products, however quality wasn't what i exprected; returned 5 of the 6 items. They said donate with a receipt; i did so. THey took weeks to send the two pillows and said I received them when I didn' Today I received my credit card bill and I was billed fulll charge for all the merchandise I donated excpet for one bedding. on all the products I donated with proof that I did so. I sent email; no response; I tried calling; number and it is out of service. Horrible experience. Material is cheap, cheap cheap!!!!!

I bought the cloud duvet and breeze duvet cover. After 4 years, one night the duvet cover just ripped when I rolled over. I found that to be very low quality, as I’ve had other duvet covers for much longer. I was really disappointed in customer support’s response. They just suggested to buy a new one.

Finally found a pillow that doesn’t get hot halfway through the night. It’s super comfortable, supportive, and genuinely cooling. I didn’t realize how much my old pillow was ruining my sleep until I switched to this one.

My sister recently gifted me a Buffy comforter for Christmas and I have absolutely love it! It is lightweight for my partner who runs hot but still warm and cozy for me who runs cold. 10/10 recommend !

do not buy. don’t know who gave them ‘awards’ but i suspect that’s a lie. i ordered a cloud comforter- it took a little longer than expected but it did arrive. i washed it (because you’re supposed wash everything before using/wearing) our machine is large capacity an has a removable agitator so i know it was gentle enough- it immediately had stuffing/batting coming out of the seams. i contacted buffy with videos and they sent another one- said they would talk to their manufacturer. this one is exactly the same and its only gotten worse over time- it pills LIKE CRAZY and there is no explanation! it’s unclear how it is shedding as it comes through the actual fabric even where there is no seam or hole. i have de-pilled and cleaned it NUMEROUS times thinking it would just take a minute to work out and hopefully after initial shedding it would be fine- it never gets better which makes it look terrible and old all of the time, it is a literal nightmare AND it is in no way ‘cooling’ it immediately loses it silky out of the box feel as soon as you wash it (even with air dry) do.not.buy. this should be a $50 comforter at best, if i could return it i would because these people owe me a refund for such a garbage item. now it’s being donated to the pet shelter because i hate just throwing things away. in regards to company reply; as originally stated above, when washing the comforter for the very first time prior to use, it immediately had its filling coming out of the seams and buffy sent a replacement saying it was a a possible manufacturer issue with the one i received- my review is about using the replacement comforter for the last 3 months in which the same issue occurred and only got worse with continued use which is why i am here telling other consumers- do not buy this company’s product, it is literally terrible

I have ordered several sheet sets and comforters from Buffy. Quality is amazing! Customer service is fast and responsive. Would certainly recommend Buffy to anyone who wants quality and comfortable bedding!