BuffyReviews of buffy.co

I love these pillows …..this is the second set that I have ordered and I don’t like sleeping on anything else. I love all Buffy products especially the eucalyptus sheets and duvet covers.

I rarely leave negative reviews, but I feel sort of morally obligated to post this one. I ordered the Buffy Cloud Comforter (Full size, Order #925463) as a Christmas gift for my daughter. Within less than two weeks of use, the comforter began pilling badly and shedding white fuzz everywhere. This happened with zero washing and standard use. There was no hole that could be repaired. The entire comforter seemed to leak white fuzz. Because the comforter was purchased as a gift, the free trial period was over before my daughter even opened it. Customer service did respond to my emails in a prompt timeframe. I was only offered store credit or replacement - not a refund. Given the quality issue, I was hesitant to choose the replacement option. My daughter loved this comforter - the color and the feel. It was so disheartening for her to throw away her Christmas gift, but it left white fuzz on her and everything in our house. Like, MASS amounts of white fuzz. Overall, the purchase was so disappointing and frustrating. Plus, I feel guilty that I gave my daughter such a dud as a Christmas gift.

They have a great product with a great customer service tied making the experience superior. I also appreciate that the company puts sustainability in the forefront!

I bought this $200 comforter and have seen cheaper Amazon ones be fluffier. It took ages to come, I was advertised a free gift with my purchase which they never sent and when I asked for it, they told me I can buy the gift when it's available. I washed it for the first time and a bunch of massive black stains appeared out of nowhere that I know have nothing to do with my machine as I washed items before and after. When I reached out to customer service, as usual, they said my warranty so buy another because they are on sale. Before purchasing from them, please read all their one star reviews on their website even as it is very in line with my experience.

Received an email stating my inquiry would be submitted to a “human agent.” I have had to enlist my Products Liability Attorney - husband - to get involved. Even their customer service number listed online is not a working number. Extremely bad customer service - totally dependent on AI.

These guys are a total scam. They advertise a 7 day free trial of their goods, but didn't provide a return label. I emailed for the return label and they told me they would only refund me if i went to a physical goodwill location to donate my goods. This is against their own return policy which states that they will provide a free return shipping label.

Absolutely awful. I returned a product and now the team is ghosting my messages and refusing to issue my long overdue refund. The delivery service (OnTrac) has confirmed the order has been returned to sender (I have proof) and they still won’t issue a refund. Order #922995. This company has stole my money. Stay away.

opened item and was not puffy. NOTE: could not receive item without opening package. was refused refund bc package opened. ONLY REFUND if provided photo of the donation receipt specifically from the “local Goodwill store” would not permit me to ship item back even at my cost. BEWARE OF SCAM