BuffyReviews of buffy.co

I ordered two comforters from this company and they tell you it will ship on a certain date. It does not. They then blame the shipping company that it’s their fault. They tell me they started another order and it’s the same run around. I’ve tried canceling my order, but, of course, they won’t let you do that. Do not order anything from this scam company. They are the worst company I have ever experienced.

I received the Breeze sheets set for Christmas and was very optimistic regarding the quality of the Buffy sheets due to numerous outstanding reviews. However, after about 6 months I noticed a tear in the fabric. I would love nothing more than to rave about the wonderful sheets, but due to them tearing my opinion has been swayed. I cannot justify the price of the sheets for the poor quality. I was quite disappointed with how the sheets held up. While they were great when we first received them, the fabric did not hold up.

I stand by this review. I only received a telephone number to call by posting this review. I had already emailed Melissa at hellobuffy.com. I called Buffy and left a message. Melissa called me back and encouraged me to remove the disputed charge I placed. Melissa stated Buffy cannot refund or cancel the order if a dispute or chargeback has been initiated. That information is false. Buffy is choosing not to refund the order. The merchandise was lost in transit. Buffy has been extremely slow to respond. I have done all the leg work by calling and explaining the situation with the intention of resolving the issue, which is more effort than Buffy has made. Buyer beware. No customer service. You can’t call the company. They only communicate with customers via text or email. I bought a wedding gift from Buffy via a wedding registry link in August. The merchandise was not shipped for 6 weeks. I received an email about tracking the order. The link was expired. When I submitted/received a request for a renewed link, it was also expired. The merchandise was apparently “lost in transit” according to Buffy. I received a text message stating they would reach out to me via email. No one reached out. 3 days later, I am copied on an email sent to the gift recipient that they need to reach out to their bank! No email to me. I am the one who made the purchase. AI reports Buffy responds to negative reviews on this site. It also repots that there are many complaints about the lack of customer service and problems with refunds. And since there is no phone number, they certainly don’t want to talk to you. With so many other shopping options available, take advantage of working with a reputable company, not Buffy.

HORRIBLE!!! I ordered the Breeze sheets. I received a bottle of cheap perfume. Customer service was talking to me but after I managed to send them the pictures, they have ghosted me. I will be filling a claim with my bank and reporting them. They charged me for the sheets that I still have not received. This is a huge scam. Don't fall for it!!! These sheets were advertised on my EAP app through my company. They will be getting a report as well. I am disgusted.

I bought the Breeze Sheet Set expecting durability to match the premium price. Instead, after just 20 months of normal use, the fitted sheet developed a hole and wore through. When I contacted support, I was told it falls outside their 1-year warranty. Because they don’t sell or replace individual fitted sheets, their only solution was a 35% discount coupon toward buying another set. Paying over $110 out-of-pocket to replace a prematurely worn product means spending over $400 on bedding across 5 years. That makes no sense. A quality brand should stand behind its materials rather than using product failures to drive more sales. I won't be buying from Buffy again.

The breeze sheet set is absolute horrible quality. Especially for the price. What a rip off. It has had rough little pills on it since the beginning. Interesting how I can’t make a review of it on their website.

Do not buy from this company. I received defective merchandise and immediately contacted customer service with detailed photos documenting the issues. What followed was weeks of delays, repeated requests for documentation, shifting explanations, and a complete refusal to take responsibility for the condition of the products that were delivered. The most frustrating part was not the defective products themselves. Manufacturing issues happen. The problem was that at every stage of the process, the company seemed focused on shifting blame rather than standing behind its products and making the situation right. I was repeatedly asked to provide additional evidence, purchase my own shipping materials, package oversized items myself, and spend my own time arranging the return of products that arrived defective. Even after complying with every request and providing extensive documentation, the company continued to dispute issues, question evidence, and create additional hurdles rather than simply resolving the matter. Instead of accepting responsibility, the company consistently looked for ways to explain away the defects, shift the burden onto the customer, or avoid accountability for the situation. A reputable company stands behind its products when something goes wrong. Based on my experience, this company did the opposite. There are many other companies selling similar products. I strongly recommend purchasing from one of them instead.

They are not an honest company. They advertise a 7 night trial and "try before you buy". However that trial actually starts when you place the order, not when you receive it, which is 7 days later anyway. They advertise 50 day returns but when I tried to get a return started they said I have to donate it to goodwill or similar and send a picture of the receipt. Overall not in line with every other modern company that actually offers returns and you can initiate them online without so much back and forth. I had ordered two different colors to see in person and now I have to go through this to get $50 back for pillowcases. Expensive and not worth it at all. My pillow and case is ok but not worth their difficult service.