BuffyReviews of buffy.co

I ordered 2 pillows from Buffy, Company on 8/1/2025. They arrived 3 days later. The company was supposed to not bill the purchase for a 7-day free trial, but they billed it on August 1st. I unwrapped 1 of the pillows to try it out & found it uncomfortable for my neck. I contacted Buffy asking to return the pillows & letting them know that only 1 was not in its original packaging. A week later, I heard from them via email asking if the pillows were in their original packaging & not addressing my request for a return. I told them again that one of the pillows was still in its original packaging & I wanted to return them both for a refund according to THEIR COMPANY POLICY. I didn't hear from them & after 2 weeks I contacted my credit card company to dispute the charges on my bill. Buffy responded to the credit card company that the charges were correct & appropriate. A couple weeks later Buffy sent me an email saying that I should donated the pillows to a non-profit and send them PROOF OF the DONATION by taking a picture of the receipt & email it to them. I did as instructed & 2 weeks later I received an email from them stating: Thanks so much for reaching back out. I just tried to process your refund, but there was an error message, and the refund was not successful. It seems that because a dispute (chargeback) has been initiated by your bank, we are unable to refund you at this time. Going forward, I believe the refund will need to be processed by your bank. I've included a screenshot of the refund attempt (from your order details page). I recommend reaching out to your bank to see how long refunds typically take to process via a chargeback. I heard from my credit card company & they are not issuing a refund & consider the case closed. I am out $87.40 & I am warning anybody considering a purchase from Buffy not to go ahead since they do not honor their own free trial & return policies. This is the WORST COMPANY I have ever dealt with & I am not alone. There are a significant number of reviews that stated the exact experience that I had with Buffy Co.

We were excited to try out Buffy since the online reviews looked positive. Unfortunately, our experience was somewhat disappointing. We purchased two sets of sheets and in both cases the bottom sheet started ripping just over a year after purchase. We could not find our old purchase confirmation for the sheets, and Buffy support said they could not honor their 3-year coverage policy as a result. UPDATE: Buffy did follow up with us and offer to replace one set of sheets. We appreciate the follow-up and reconsideration given our initial experience.

My first set of Buffy sheets pilled in the wash after the fourth wash. Buffy customer service was so amazing and sent me another set free! Their sheets are so soft after you wash them, and they have a pretty sheen to them.

Love my products but also LOVE their customer service!! Needed to exchange my item for a different size and they made it effortless for me! Plus the duvet cover I got is BUTERRREY SOFT! Highly recommend

I got the whole Buffy set (breeze sheets, cloud comforter, duvet, and pillows) earlier this year when I was moving into a new apartment and upgraded from a full to a queen. I never really prioritized nice sheets before but a move seemed like the perfect opportunity for a nice refresh! A colleague gave me the most convincing recommendation for Buffy, and I could not be more pleased! The quality and cooling factor is unmatched, I genuinely get exciting hopping into bed every night. I recently adopted a cat as well and the duvet cover has held up perfectly. I probably won’t buy sheets from anywhere else!

The fitted sheet and pillow covers feel so soft and stay cool! Items arrived quickly and as described. A big upgrade from similar items we tried from another brand. Looking forward to getting a comfort and duvet cover from Buffy as well.

This is my second Buffy duvet (I upgraded my bed size) and it’s just as impressive as the first. Seriously the most comfortable and the perfect weight!

I LOVE my Buffy sheets more than anything. They make me love getting into bed at the end of a long day. So cozy!!!