Naomi
The service itself was pretty good
The service itself was pretty good. I had communication with the person in charge of my plush, but there were times I had to reach out to ask what the updates were for the designing. They still responded by the next day, but a suggestion is to give an auto response or a small estimate as to when the next process will begin so people aren't left wondering if their plush was forgotten about
Response from BudsiesOct 24, 2025
Hi Naomi! We're glad you were happy with our team's overall service throughout the production process! 💙 Our turnaround times are a bit longer than other companies since Budsies are handmade and custom made. We always want to be as transparent as possible with customers while we make their plushies! We have multiple ways to check orders, including reaching out to our team like you did, or making a Budsies account which shows the exact step your plush is in for each part of the production process anytime! You can always send us any other questions at [email protected]. Thanks for your feedback Naomi! 💙