BudsiesReviews of budsies.com

Just don't. They independently decided on colours of the created soft toy and didn't follow the drawing colours. They didn't even try to come close to them. We got a chicken made. They decided to make the head a different colour to the rest of the body even the drawing is all the same colour. Adding stripes when there were no stripes and didn't acknowledge the proportions of the the different coloured areas (a litte patch went 4 times the size than in the picture for example). I described a front patch on the chest as brighter than the rest of the body and they used a dark brown instead. So the opposite what was shown in the drawing and description. At the end they showed me a colour chart from a short fur they use, so I could choose the colours instead because they were not able to. The colours I chose matched quite well. Plot twist: that was not the correct colour chart for the medium fur they actually used on the soft toy. So I got a completely different colour again and they told me then, that I choose that colour so not their problem and that it would be a lighting issue. They can't see the difference between a sandy colour and an orange colour. Unprofessional and not using common sense. It is now months in the making and by the looks of it, I have to pay for the changes they messed up again. It was a birthday present but that is now long over I hope it can be now a christmas present. Never again. So much stress. So much money. Answer to Budsies reply: I did ask again for extra support from another person which has not happened yet. I hope the designers are not doing anything because I haven't seen the correct colour chart yet. I am waiting now since weeks of a picture just for the correct colour chart. What is interesting is that the other colour I chose are correct but the sandy color I chose is orange. I have a feeling there is a mistake in the naming of this specific colour in medium fur. Because in short fur it looks sandy with an orange hue. The longer fur it is bright orange. That the designer didn't see or understood that I obviously didn't choose an orange, I can't understand. Yes it was named "light orange" in the colour chart but it looks sandy colour and not bright proper orange, what I have got now. It could have been named black or what ever colour on your end, but I chose a sandy coloured material. That you name it " light orange" is not my fault. I chose the colour not the name and your designer should have seen that, because that is the colour on the drawing. It is like talking to AI. It is very frustrating and costly.

I appreciate that Budsies has communicated with me throughout this process. However, I believe it’s important to provide additional context for anyone reading this review. My disappointment is not based on one small design preference. It is based on the overall quality of the finished product compared to the artwork I submitted and the examples displayed on the Budsies website. I invested months in this project, provided extensive design documentation, responded to every request from your team, and paid for premium upgrades to help achieve the best possible result. Despite that effort, the finished doll did not resemble my original character in the way I reasonably expected. I also want future customers to understand that the “Sneak Peek” referenced in your response is an additional paid service, not a standard part of the custom doll process. In my opinion, customers who are already investing hundreds of dollars in a custom product should not have to purchase an additional review stage simply to help ensure the final product accurately reflects the artwork they submitted. While I appreciate the offer to make further changes after delivery, I no longer have confidence that additional revisions would resolve the broader concerns I have regarding the overall design, craftsmanship, and quality. At this point, my trust in the process has been lost. As the creator of original children’s book characters and intellectual property, I commissioned this doll to professionally represent my brand. Unfortunately, the product I received is not something I feel comfortable using to represent that brand. I am sharing my experience so that other customers, authors, illustrators, and creators can make an informed decision before investing significant time and money into a custom product. I genuinely hope Budsies reviews its quality control processes, consistency in execution, and customer experience so that future creators receive products that more closely reflect both the artwork they submit and the quality showcased in Budsies’ marketing materials.

I am having an ongoing and very disappointing experience with Budsies. I placed an order for a custom plush and paid nearly $197 through PayPal. After accepting my order and taking my payment immediately, I was later told that they could not make my plush because of the “adult subject matter.” The item was simply a plushie based on a removed appendix, (it was supposed to be a cute cartoon looking plushie), and if that violated their policies, it should have been declined before charging my account. What has been most upsetting is the complete lack of communication afterward. I have now emailed them at least three times and called twice over the last 8 days asking about my refund, and I have received NO response. Meanwhile, they have kept my money. I just had to open a PayPal claim to try to recover my funds, which never should have been necessary. I respect that companies have the right to refuse projects that don’t fit their guidelines. What I don’t understand is charging a customer, canceling their order later, and then ignoring repeated requests for a refund. I really can’t recommend this company based on my experience. I really hope to get my $196.19 refund soon.

I paid nearly $5,000 to Stuffed Animal Pros / Budsies for a 200-unit custom plush mascot production run. I paid an extra ~$400 specifically for a physical prototype so I could review and approve a sample before authorizing full production. After several design revisions, I approved the final prototype and was told it would move into production. I also paid ~$700 for expedited 5–7 day air shipping, which ultimately took over 5 months to arrive once the order was ready to ship. When the bulk order finally arrived, it had multiple clear differences from the approved sample: missing design elements, changes to the collar construction, and noticeably “cheaper” finishing quality. It’s hard not to wonder — if the final product wasn’t going to reflect the approved sample anyway, what exactly was the $400 prototype fee for? The company initially acknowledged the issues and agreed a partial refund was appropriate, but then completely stopped responding. Multiple follow-ups over the next month+ went unanswered. Only after I filed complaints with the Better Business Bureau and the Florida Attorney General’s consumer protection office did the company then immediately respond and ultimately issue a partial refund. Manufacturing errors can happen. What was most frustrating was paying extra for a prototype precisely to avoid surprises, receiving a production run that didn’t match the approved sample, and then having to escalate through formal channels to obtain a resolution. To end up here after dedicating over 14 months to this project is beyond disappointing, and an expensive lesson learned. Proceed with extreme caution if you’re considering a custom order with them. Edit: The company responded, and I wanted to clarify a couple of points for anyone reading both sides. While I agree that the company did work hard to correct the errors, this effort did not begin until after I filed formal complaints with multiple consumer protection agencies. Prior to that, several messages over the course of over a month were ignored. A full timeline of events and screenshots of all correspondence supporting this were provided to the Better Business Bureau. Also, 25% of the purchase price would have been $1203.75 like I requested, but I’ll gladly take the remaining $400 if that was their intent. The $100 shipping credit was issued 6 months ago in response to my complaint about the $700 shipping cost that was not disclosed until after all production costs were paid in full and it was too late to cancel the order.

As a fellow artists, I give so much grace to other artists and creatives. I truly love supporting the art world, which is why it is such a sad day to share this awful experience. I ordered a custom Budsies plush in March as a gift and received it 2.5 months later. The total cost was over $150 with shipping and add-ons. My disappointment has nothing to do with artistic interpretation. My issue is the quality of the workmanship. The plush arrived with crooked facial details Even though the drawing had symmetrical details, uneven stitching, loose and untrimmed threads, puckered seams, rough felt application, and poor finishing throughout. The unfinished felt collar and several other details looked rushed and unfinished and threads and felt are just hanging. They even sewed a black thread into a yellow piece by accident and just left it there. The arms and legs are hanging by loose threads. It's so upsetting. I also paid extra for a birth certificate, which arrived bent because it was shipped in a thin envelope without adequate protection. The actual doll was shipped in a plastic envelope --not even a box to protect it and the certificate. So shocking. What I find particularly frustrating is that Budsies' own policy emphasizes the skill, training, craftsmanship, and care that go into creating these products. Unfortunately, the plush I received did not reflect those standards in the least. And their quality control department saw all these issues and still sent it out. When I contacted customer service, I was offered a repair through their "Plush Hospital." However, I do not believe this is a matter of interpretation or a minor repair. The quality concerns are present throughout the plush and, in my opinion, reflect broader workmanship issues that would require a complete remake. The entire thing is a mess. After waiting several months and spending more than $150, I expected a finished, gift-quality keepsake because that was what was promised. Instead, I received a product that appeared poorly finished and below the level of quality represented by the company. Based on my experience, I cannot recommend Budsies.

I had budsies offer me a redo since I didn't like the previous plush. They had also offered if I'd like the redo to be a premium plush since it would come out better, which i agreed on since it was at a discounted price. The remake of the original plush isnt as terrible but the reason I'm giving another one star is because the communication felt terrible and I felt like they had basically lied. Originally, I was told by a support worker I spoke to through email that they only offer embroidery with their premium commissions, which is what my remake was made as. However, when I got the first preview of the plush, I noticed the face wasn't embroidered, so I had asked the person making my plush if they could have the face embroidered instead of cut out and sewed. I was then told by that person that they DON'T do embroidery?? even though the support worker told me that they offered embroidery with the premium plushies. And also whenever I asked for some changes, the first change I asked for was to fix the bangs since the bangs were completely wrong again like the last plush, and I even sent another reference drawing for the bangs. along with that I asked for the face to at least be adjusted since they apparently dont do embroidery on the premium plushies. The person making the plush completely ignored my request on fixing the bangs but only listened to my suggestion on adjusting the face. I had also noticed they forgot the eyelashes, so I asked for them to add those as well. When they showed me the preview again to show me the eyelashes, the eyelashes were completely wrong from the original and i also noticed that the mole was no longer on the plushies face either for some reason, but i didnt even bother asking for more changes because it felt like it would either come out wrong again or they wouldnt listen, and ever since the first attempt, I had low hopes on the new one looking better anyway and i was just done with them, especially because they had lied about the embroidery thing. I didn't want to have to give another one star since the plush is just slightly better from only the torso and down, but since they lied and the communication wasnt as great, that is why im giving another one star.

I literally sent them exactly what I wanted made and they somehow turned it into something completely different. As of right now I am definitely not happy, especially with the amount of money this is costing. If I would have known this i would have went elsewhere.

I was asked to allow Budsies the chance to rectify their first attempts. It was passed onto a team who could apparently handle it better than the first team. Somehow they made it look even worse. The scarecrow wasn’t perfect but at least his head stood up. The rabbit, however… how hard is it to make a rabbit? The birthday was in January and the plushies were supposed to be a set from something that meant a lot to the recipient. Now I’m going to have to find another gift and make it up to the person for the gift being 6 weeks late! Just cancel the order and issue a full refund - you’re clearly falsely advertising services you cannot provide. Appalling service.