Alex B.
Too expensive for what it give
Too expensive for what it give

BT-Miners is a trusted industry leader and one of the largest distributors for cryptocurrency mining hardware. We have offices in both the United States (New York) and China (Shenzhen) that offer technical support, mining upgrades and repairs, and customer service.
BT-Miners (bt-miners.com) has 445 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Banking & Money · New York, New York
Excellent
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Excellent
445 approved reviews, newest moderated first
Alex B.
Too expensive for what it give
Genesis
Placed an order for 3 iPollo Miners on 09 Aug 2022 from them. The owner KC Tang says will ship out in 5 days. Until 20 Aug. 2022 they gave me a tracking number which was a label created only. Few days later, they told me the miners were stolen at the UPS access point! Then I request full refund, they refused first and want to charge a cancelation fee for 20%! It is really ridiculous, they delayed shipping and gave a fake tracking number to customer. After begging they to refund me, they mailed a check which is unable to redeem because of misspelling and handwriting mistake! In the end, they accept to refund in Crypto (Tether USD) which I pay for at the beginning. But I still waiting for it! Will take other actions if they do not refund. Updates: After long periods waiting, finally get back little amount of refund(13% of the full-payment). Will keep updating if any progress.
Response from BT-MinersOct 3, 2022
Hello, we usually wait until UPS finish their investigation before we refund or send out another miner. In your case we refunded you the full amount after you made the selection of the 10% cancelation and one word was misspelled majority of banks will still purchase the check. We are still willing to work with you to resolve this issue.
crypto C.
I will buy more .
Omar
Awesome customer service and fast shipping. And best of all super great prices on miners!!
jeremy G.
Great siteweb , great staff , order in time ! Very good love BT-Miner
Franck K.
Always very responsive customer service! Very friendly, very fast! I already bought 3 miners from them and plan on buying more!
Ray cartwright C.
I’d use another seller next time - extremely slow shipping ! You pay $100 to ship and Their website says in stock and ships in 3-5 days . Took 3 weeks before they shipped the miner . Then another week to get it after shipping. I called several times and they’d always say ships by end of week . Obviously they have no products in stock . Shipped end of week 3
Response from BT-MinersSep 11, 2022
sorry for the delay. it was our team will contact you on the compensation
Rob C.
Enjoyed excellent service from BT-Miners. Ordered an iPollo V1 Mini ETH and received it in the UK within 2 weeks of order. I found prices very reasonable too. They answered my questions promptly via the online chat as I was very nervous ordering from an asic company I've never used before, Ordered using crypto and the support representative was able to confirm my transaction promptly. I'd recommend this company without hesitation.