B-Stock SolutionsReviews of bstock.com

I have paid 2 orders mid-november, more than 6000€ to Amazon (+7000$). I got no news from bstock except telling me to write to Amazon to get back my money, which i did several times with no results. If you dont want to see your money disapear, never trust them

Great customer service! Just spoke with Ananda and she was very helpful in explaining and helping with any concerns I had. Felt very at ease during our call. Thank you Ananda!

The seller lied in their listing, but rather than give me my refund, B stock only offered a partial credit. Rather than refund your money when the seller creates an issue, they offer you a minimal credit that can only be used if you purchase again from them. Why would anyone want to be scammed a second time by B stock! Hello Ivan, Thank you for providing the requested information. After reviewing the listing, I noticed that it included the following: "You will get a good mix of items shown and some not shown. There will be duplicates in each lot. It could include phone cases only, small electronics only, or a good mix of both." Given the information and documentation you’ve provided, it appears that what you’ve received actually falls within the listing description. Because of this, the seller will not participate in resolution for this dispute. I am sorry that your expectations were not met with this order and have authorized a B-Stock Courtesy Credit of $50 to offset any loss in value. Thank you again for your efforts, please know that our team is here to help with any future orders. Kind Regards, Mediator You can reach me Monday-Friday 6AM-230PM MDT Your case number is 02168486. B-Stock 2121 South El Camino Real Suite 500 San Mateo, CA. 94403 I never received my credit. (Obviously I'm not purchasing anything else from them)

Since October 1, we have made repeated, good-faith efforts to resolve multiple disputes through B-Stock Mediation, yet meaningful resolution has unfortunately not been achieved. While we appreciate the efforts of certain team members—particularly Jason and Gabrielle, who have been professional and helpful but an rep Melissa has been very inpatient intentionally dis regarded our concerns hung up phone calls —overall progress has been limited, and several issues remain unresolved or only minimally addressed. As a result of these prolonged delays and inconsistent outcomes, our business has experienced significant financial losses. The lack of timely and effective mediation has directly impacted our ability to operate, allocate resources, and recover value from affected inventory. We entered into business with B-Stock with the expectation of fair, transparent, and responsive dispute resolution, especially given the scale of our purchases and the nature of the issues involved. We are especially concerned that some disputes appear to have been dismissed prematurely, without full consideration of the supporting documentation and circumstances presented. This has left us without a clear path forward and has compounded the financial strain already incurred over the past several months. At this stage, we are respectfully requesting active intervention and escalation to help bring these matters to a fair and final resolution. Our goal is not to assign fault, but to work collaboratively with B-Stock to resolve outstanding disputes, recover losses where appropriate, and restore confidence in the process. We value the relationship and want to continue doing business with B-Stock; however, timely and decisive action is now critical. We are hopeful that with focused attention and support, these issues can be resolved promptly and equitably.

Ananda was extremely helpful, friendly, patient and knowledgeable and made sure all my questions were thoroughly answered.... It was very encouraging to see that they're still customer support out there like Ananda

Edit to my first comment after Bstock replied to it : "We have been in ongoing communication regarding these orders and are still awaiting the required information to proceed further." You don't require anything, because I've already sent you everything you asked, including the PDF payment split my bank gave you. "You can manage this issue with the other party" yes great, so you just send to yours clients an Amazon email address on which no one replied and it's okay for you? We are now on December, it's been ONE FULL MONTH AND A HALF that my payments have been made, and still nothing happens? And everything is okay for you? You just find the time to reply to Trustpilot reviews to save your reputation but you don't really care for your clients or his money? We are talking here about 7000 US DOLLARS! (+6000€) and you don't give a s*** about it ? You just care for your online reputation? If I visited Trustpilot before I trust you, I would be safe today. Especially when I read reviews from clients where there money were stuck for more than 3 months!! J'ai fais le virement bancaire le 25 Novembre, on est le 18 décembre et mes 2 commandes n'ont pas été marqué comme expédiées. Je recommande en aucun cas Bstock

Order Issue: Item Not Received - 3 Weeks Delay ​To whom it may concern, ​I am writing regarding an order placed approximately three weeks ago. Unfortunately, I have not yet received any of the items. ​The payment for this order was successfully processed and sent to Amazon Europe. Despite the transfer being completed, I have received absolutely no updates or tracking information about the shipment's status since placing the order. ​Three weeks is a significant delay, and the complete lack of communication is concerning. I urgently request an update on the status of my order and when I can expect delivery. ​Thank you

Good expirience. Yemily was helpful and fast. I wanted to get information regarding my orders's shipping and I got a reply within a few minutes.