brylanehomeReviews of brylanehome.com

I ordered on online on 1/21 and to date have not received the product. Contacted their customer service 5 times to receive a refund and has been told it would be processed even told that I need to file out a claim form which was totally bogus. I suggest that no one do business with this shady company. I would rate then-1 if that was possible.

This company is a fraud!!! I bought a pop up Christmas tree - lights went out in less than a season and they would not replace - offered me $27.00 for my trouble!! They are expensive and do not stand behind their product.

I ordered cafe curtains and received a 4ft lit Christmas tree! Hauled the VERY heavy package into my home…….bought packing tape to retape the box for return …….hauled the VERY heavy package for return shipping to Brylane Home ……spoke with customer service 4 times and was always assured I would receive a FULL refund for something I DID NOT order. Brylane returned item cost, but NOT shipping and handling charges. So ……. I have no curtains and have paid $12.00 for a Christmas tree I never ordered!

Although I was pleased with the product (a comforter), I only purchased it from Brylane as the website stated I would receive a rebate for the shipping charges. After waiting over 2 weeks, I called, & found out I could only have the &14.98 shipping charge APPLIED TO MY NEXT PURCHASE. This is NOT a rebate, was (intentionally?) misleading, & I will make no further purchases from this company.

When reading the item description of a product on their website, under the "Shipping & Returns" tab, it only stated that there would be $6 delivery fee. Unbeknownst to me, the $6 fee was ON TOP of their $30 shipping. They told me that the $6 was an extra fee for the item being "Heavy". I was surprised that a pop-up Christmas tree would be considered heavy. The website's description made ZERO mention of this collapsible/pop-up Christmas tree being overweight. Luckily, I never opened the box because I was waiting for a rep to give me a straight answer about the refund/return process. In the end, I have to return it, and pay for the shipping, BOTH WAYS. STAY AWAY from this company. They are very deceitful, their website is misleading, and the customer service is poor, even for the standards, nowadays.

I bought a multi color led light tree, they sent a poinsettia tree. Called costumer service and they gave a credit for shipping and a 20% discount for their fault but I had to ship back the wrong tree on my dime. The tree cost 112.00 dollars the least expense UPS....122.00. DO NOT BUY FOR THIS WEBSITE!

Ordered bamboo curtains but we received the wrong color. We had to jump through hoops and have multiple phone calls to return them because theyre a "heavy item" We were told on the phone we had to pay return shipping but they would reimburse us. We shipped through ups, confirmed they received the return, and gave them amount it cost for return shipping so they could reimburse us. The first lady was very rude when we explained that we were calling to get reimbursed for the return shipping + item + original shipping. she kept repeating about the original shipping cost + item cost only. We were transferred to a busy line so we hung up to try again. Eventually we were transferred to someone helpful and we even got this lady on the phone to say they'd reimburse us the total amount they originally promised. It's been weeks and what we got credited back to our CC was less than what the original item+shipping cost... now we are working with our CC company to get the full refund of item + all the shipping costs. Nightmare!

I purchased and paid for a Christmas tree with a delivery date of November 13th, as indicated on the Brylanehome website. However, when I checked on the status of the order on November 14th, after not receiving the tree, I was informed by customer service that it was with FedEx. It would have been helpful to receive an update sooner. Now FedEx - who said it would be delivered today doesn't even have my shipping info!!! Never again will I make the mistake of trying to purchase at Brylanehome. Sham!