brylanehomeReviews of brylanehome.com

I ordered a trellis with flowerbox in bronze from Brylane Home, I paid $99.99. Waited weeks for my order to arrive, when I finally received a package from Fullbeauty Brands it was a twin size quilt that I didn’t order. I called customer service and explained the issue to the representative, she said that she could help, she told me that I’ll have to return the quilt in other to receive a refund I said fine. When I asked about a return label, she told me with the shipping label that’s on the package FedEx will be able to ship it back to them. Well, that didn’t happen FedEx could not send it back. I called again and explain all over again and was told the same thing, I told her it will not work and asked to speak with a supervisor she hung up on me. I called two more times, one hung up the other told me that a supervisor will contact me within the hour. That was about 11:30AM on 04/20/2026. On 04/21/2026 at 11:00AM I called again, still cannot speak with a supervisor. But, the representative put in a request for a refund and I have to take the package to the post office and call them with the tracking number. I don’t think I will order from them again. Too stressful.

Never dealt with BRYLANE HOME ever before BUT THEY shipped & billed ME for an item! When I checked credit card it was billed! I called Brylane and they said it was ordered by me ( which was amazing as I was out of the country that week! ) I immeadiately called My credit card and cancelled card and disputed charge! We first suspected an Amazon hack, but then found that the BRYLANE HOMES, A DIVISION OF FULL BEAUTY owns the following brands, one of which I have actually ordered from Here is a list of FULL Beauty Brands OneStopPlus Woman Within Roamans Catherines Avenue Jessica London ellos June+Vie ELOQUII Swimsuits For All BrylaneHome KingSize CUUP Dia & Cwns Caveat Emptor, let the buyer beware!

Yikes! I ordered a 9’ patio umbrella that I could not assemble securely because it was defective and missing the locking mechanism that attaches the top part of the umbrella to the bottom pole. I reached out to the customer service chat to see if I could get a new product and submitted pictures. The chat “team member” (aka AI masquerading as a person) told me to call their 800 number and I would “get a resolution immediately.” Well, I should have come here first. The customer service agent didn’t even try to help and just gave me an email for a claims department that deals with “defective products like this.” When I asked if she was saying I have a defective product for when I email claims she yelled “NO! I didn’t say that!!” Classic. She also told me the chat on the customer service tab of their website isn’t actually customer service. Though I would argue no one there is. Buyer beware and hope your products arrive without a single problem…

I ordered a perfectly pretty bedspread and shams, in ivory and seaglass. A bedspread and ONE sham arrived. Honestly, I'm still not sure if they charged my debit for one or two, since their charges on my account never seem to be what I thought they were to be at time of purchase. I called. They promptly sent a ivory and navy sham. The shipping cost made the cost of the sham almost double. I called again. They issued a 'Happy Return' QR code and promptly sent me a mud-colored sham. By now, I'm sure you know I was delighted. Grr. I called again, that same day to be sure that they didn't send the mud-colored sham, and they assured me it would be ivory and seaglass. Alas, mud arrived. In addition, they charged shipping again AND charged me over a $10 fee for reimbursing my debit card. You see, each time I was sent the wrong item, they had to charge my card anew and reimburse prior payment, but that means they got their 'fee' each time, too. The last time I called to get the correct sham, the sham had been clearance-priced, from $19.99 to $11.20. The rep assured me I would only be charged $11.20, but you know that my card was debited $19.99. After several weeks of this sham scam, I finally got a bedspread and two shams, along with the rock-solid conviction that I will NEVER do business with Brylane Home again.

TRIED FOR SEVERAL WEEKS TO ORDER A BEDSPREAD AND 2 SHAMS. THEY KEPT ON CHANGING THE PRICE OF THE ITEMS, WHEN THE BEDSPREAD WAS DOWN, THEY THE SHAMS WERE UP IN PRICE. FINALLY GOT ALL ITEMS AT THE LOWEST PRICE. I HAD OPENED THEIR CHARGE AND WAS PROMISED FREE SHIPPING 4X A YEAR. HAD TO MAKE 7 CALLS TO GET THE FREE SHIPPING. WHEN THE ITEMS FINALLY ARRIVED, THE PATTERN ON THE BEDSPREAD WAS NOT CENTERED, SO IT IS NOT EASY TO GET THE PATTERN IN THE MIDDLE OF THE BED. GO FIGURE, IT WAS MADE IN CHINA. WILL NOT BE BUYING ANYTHING AGAIN.

Never order from this company. I was waiting and waiting for an order (they never told me there would be a delay) so I cancelled the entire order. I think it was sent from China on a cargo ship or something. I thought everything was resolved. Any part of the order I got was returned. Then I get emails about a problem with PayPal and I owed them money. They send me a picture telling me I received the item, but it was the picture from a PRIOR ORDER. They are threatening to send me to collections now. Unbelievable.

I have ordered from Brylane before and have been pleased with the merchandise I have received. However, I have just learned, the hard way, that if there is a problem with your order, you are screwed. Item never arrived and the follow up has become very shady. First I'm told to call back in 10 days to request a refund. Next time I'm told it takes 20 days. When I questioned the discrepancy, I was told he didn't know why the other person said that. I asked if he could show me where I could find the policy and procedure in writing and he said it was only available on his "system." After reading the other complaints on this website I see now that I'll probably never get my merchandise or my money back. Tough lesson. I'll see if my bank will be able to help me but since it was a debit card I'm not sure.

I used a gift card my mom got me and they sent me the entirely wrong item. When I returned it, they said they could only give me a small part of the gift card back because I had paid the out of pocket cost through PayPal? And on top of that, trying to communicate with them took weeks, and their customer service seems mostly written by AI. What a scammy website. Do not recommend.