brylanehomeReviews of brylanehome.com

I receive my catalog in the mail and had 2 questions regarding the comparison of 2 similar products. I tried to use the chatbot but it was not helpful so dialed the toll free number. The customer service person did not speak English very well and it was obvious that she was in a call center. She asked for my full name, then kept asking for other personal information. I told her that I just had 2 very specific questions about product, and asked her if she could just answer that for me and she hung up on me. I will never purchase anything ever from Brylane Home, nor would I ever recommend others to purchase from them.

Bought towels, which were fine. However, I started to receive a bill for $18.45 two months in a row for some bogus membership discount which i definitely didn't sign up for. Contacted customer service and they promptly refunded me. I will never buy from them again.

I ordered a pair of curtains, the website showed my total and I provided my credit card then a day later the amount increased by $10.38 They added shipping after the fact so I had no idea that shipping was going to be added or I would never have ordered from them. Product arrived the quality was cheap material, runs and snags in the fabric and one panel was 1” longer than the other. Horrible return policy. Buyer beware of this sham shopping site.

Unbelievable. They use FedEx ground which is absolutely worthless. Placed my order on April 4th, still haven't got it. It's been sitting at FedEx ground in Indianapolis for 4 days now. DO NOT BUY FROM THIS COMPANY. they couldn't care less when you get your merchandise. Was told MIGHT get it by the 18th. We'll see.

This has been the worst customer service experience of my life! I ordered four cushions for my patio but only received three. After two months of back and forth , they are not sending my missing cushion and are keeping my $120. Do not shop with this company! UPDATE: after two more emails i finally received a refund. But it took three months and over twenty emails and two phone calls to accomplish the end result.

I purchased a vertical blind for a sliding door and this is the sorriest blind I’ve had. Blind cost well over 100$ and is actually worth about 10$. I do not expect it to last a week. The blinds won’t slide on the track. They will slide very easy if I climb on a step ladder and move with my hand but the wand is useless. It’s poorly designed and the way it works is even worse. Do not buy from this company it’s a scam and products are cheap

This is a scam company, I bought a cheap sheer curtain panel. Overpaid shipping. It was OK, would upgrade later. Six weeks later I get a PayPal charge for "Brylane Home members charge" which apparently they will charge every month. I did not agree to this, I never checked a box. this is a scam. I bought a cheesy curtain panel to make do, and never intended to buy their other cheap crap. What do I get for being a Brylane Home member. I have no idea. Scam. Disputing the charge, beware of this company.

Worst company to deal with I ordered 2 bath mats and they came in a completely different color called customer service and they told me I could exchange them which I did but they wanted me to pay for the exchange I sent the items back only to get the wrong ones again!! They wouldn’t refund my $$ for the full amount because I wanted it to go back on the original payment I called again and they tried to tell me to put it on a gift card and they would refund the total amount I told them I would never order from them again and I just want my full refund on both orders they refunded one of the orders in full as a “courtesy” I am contacting my credit card company for the difference this is no way to run a “legit” business