brylanehomeReviews of brylanehome.com

DO NOT SHOP WITH THIS COMPANY!!!!!! THEY WILL SCAM YOU THEY WILL SEND YOU THE INCORRECT ITEM AND THEN MAKE YOU OAY FOR THE RETURN. CUSTOMER SERVICE WILL NOT HELP IN ANY WAY. EVEN THOUGH THEIR RETURN POLICY STATES THEY WILL GIVE YOU A PREPAID LABEL THEY WILL NOT

I was a holder of a Brylane Home credit card for MANY years. When I attempted to place an order about 3 years ago (after not using the card for several months), the transaction would not go through. So I contacted Customer Service. I was told that the card (which had been in very good standing) was no longer valid. I was never informed of this(no courtesy call, text, email...NOTHING). I have now been sent a Brylane Home catalog...so the company obviously misses my money. Out of curiosity, I started an application for another card, just to see what would happen. When it assessed a 35.99% annual fee, I immediately cancelled the application. Brylane Home products no longer have the quality it had years ago, still the prices have become exorbitant. This company has definitely disappointed. It really needs to shut down because they are now showing their desperation. SHAME ON YOU BRYLANE!!! (PS: the 1 star is only a courtesy)

I would give it -1 if I could. I bought what I thought was a comforter set. Paid $13 for shipping. I only received a comforter so I went back and ordered shams. Paid $8 shipping fee. Only got one sham. Tried to return everything and found out that there is a $10.99 handling fee for returns and I would have to pay $10 to ship my stuff back and I would not be reimbursed for my original shipping costs. So I had to buy another sham. Stay away from Brylane Home. They are scammers. Wish I had read the reviews before I ordered.

I noticed an item consisting on the five small hanging planters priced at $19.99 on their website. The $19.99 was not listed or noted as a promotional price with no discount code or a price expiration date. Two days later, I logged on their website, and was astonished the same item stated the “regular” price is $89.99 and the “sale” price with a discount code is now $36.00! What a rip-off due to the extreme increase in price for this item! I’m tired of the contrived pricing so many corporations such as brylanehome exhibit to confuse and bait customers, by not providing customers necessary information to make conscience, fact finding purchase decisions. I remember when we could easily decipher If a sale was really a sale. The “regular” price had a true history and the sale price was stated with a particular time period.

I must have bought something from Brylane years ago. Since then I have recieved their catalogs. I have called to ask that they stop wasting the paper - I do not shop from catalogs. Nevertheless, the catalogs persist. I'm done w/ their line.

I'd rate this lower if possible. Never received the 6th curtain panel I ordered. When I questioned where it was they said it was on backorder. After waiting more than 2 mos, they told me it was cancelled. Called again, someone was supposed to call me back, never did. Called again and they are charging me 17$ shipping for a 9$ curtain panel. Refused to give me free shipping even though I already paid for shipping in January. Never buy from this place again.

Worst experience using their website. Could not make payment or use any of the codes given for free shipping! Canceled order but they shipped it and demanded payment. Terrible customer service

I recently purchased a bedspread from Brylane Home. Upon receipt, I realized it was junk and returned it. Even with the refund I received, this transaction cost me $30 out of pocket. Lesson learned. Review only provided to save others from making the same mistake as me. Think long and hard about your purchase before clicking.