brylanehomeReviews of brylanehome.com

Unbelievable! I ordered a dandelion yellow stripe king comforter from Brylane Home. What came, was a blue one. I called - took over an hour - very difficult to understand the person who tried to help me. I sent the comforter back as instructed. They resent another this time it was solid yellow, not a striped one. I have waited over a month. Giving up!!! I will NEVER EVER do business with this company again!!!! So disappointed to not be able to get what I wanted. Don't trust them! They will send what they want, not what the customer wants!

I was offered a discount coupon with my new credit card and when applied it was invalid then I received another one when I registered unable to apply. These coupons are FRAUD it's just to get you to apply for a credit card. Bad experience and I'm spreading my experience on social media!!

I tried placing an order over the phone. The first person hung up on me when I didn't have the catalog code. The second person would not stop suggestive selling items: when I said no to one, he put me on hold, came back on the line and tried with something else. After three of these, I asked if we were done and he said just one more. I told him I didn't have any more time and hung up without placing my order. I then ordered my item online. That night I received an email saying my order was on hold and I had to call them. When I did, they wanted information that I'd already given them. I asked how long this was going to take (I didn't want to be on the phone another 15 minutes) and how many more redundant questions she had. She would not say, so I canceled the order.

I gave them one star if I could I would have given them a minus. I paid off the amount of the statement for the month and on time and yet the charged me a dollar and 30 cents interest, said my payment was late and added 32 dollars late fee. My payment was done by phone as always and could not have been late ,I didn't get a statement for the next month but started getting phone calls demanding payment, I called to see what the problem was and found this information and they were charging me another 32 dollars late fee. I did get them to drop the one thirty two dollars after threatening them with further action but they did turn it in as a collection on my credit report which I am very angry about. I pay all of my bills on time and for a very dishonest company like this to get away with this kind of behavior is appalling. Customers beware they are con artists.

Very unhappy with the service. I was charged shipping when it was supposed to be FREE. Was also charged an exuberant amount for bed spreads, shams and a table cloth. FAR FROM the original price, so an expensive mistake. I should at least be credited my shipping charge. Also the full price charged for items returned.

They offer free shipping on bed sheets. AND NO PLACE TO ENTER THE CODE.

I purchased a Christmas Pop Up tree from Brylane Home that I purchased to be used this year. They shipped the tree to me 12/28/2021, and I did receive in a timely manner. I made the mistake of trusting that I received a product that worked as I just put the tree up in a closet. I pulled it out yesterday, it didn't have any instructions. I called CC 12/4 before really looking & was told they couldn't send me any instructions to call today. Not a problem to set up it was pretty easy once I looked it over. Not impressed as you can see through the tree, and very few ornaments/bows etc. However, when I plugged it up only a little over half of the tree lights up! I called their CC as was told to just look for a bulb that looked "burnt out". The lights are on the inside and around12 rows to try to look through not easy. I was told to bad, they couldn't do anything about it because they have a 60 policy. $100 down the drain!! I didn't expect a refund, but just opening still I did expect an exchange and would have paid shipping. If you buy anything from them take it out of the box set up to see if it works! I have always bought my trees after Christmas and never a problem until them.

Well, I'm a week into waiting for an order to ship, for my boss. She decides to cancel the order. I contact CSR via chat. They tell me they'll take care of it and then end the chat. I call the phone number and I'm told the order is "still in process," and that they can't cancel it. That's right - it hasn't been shipped, but they can't cancel. This is a fraudulent company that engages in extremely unethical practices. They will lie to you and do everything they can to squeeze every last dollar they can out of you. It's less a retailer and more of a scam artist. DO NOT BUY FROM THIS MESS