Stephanie
Worst company ever!!
I talked to 20ish different people trying to return a product within the return time limit went thru 3 supervisors who attempted to help at different times. Each attempt failed, the last one I finally received a shipping label. I put it in the mail that day 11/3, when I checked the tracking it showed it had been received so we waited for the credit. Weeks went by and no credit and than the holidays and crazy life happen and we just figured it probably had to go to China so it might take longer. So Friday 1/7 the item was returned to me, no explanation. I called them again and spoke to about 6 people and 5 of them were really nice but the last one "resolution specialist" was horrible at her job and had no customer service skills. She refused to help me and said I should have called earlier to check to see if it had been received, why would I do that when the tracking info said it was received by Pitney Bowes Return center. I will never do business with this shady company and would recommend them. I spent so much time on the phone trying to get help. Oh lastly when I made my first call, which ended because the line disconnected me right before I got to the supervisor, they blocked my number. I had to make all other calls from a different phone number.