Justin M.
Beware of Local Franchise for Poor Customer Service!
I have no issue with Bruno but am writing this to warn potential new customers to check out their local Bruno Franchise for customer service after installation. The local franchise in the Lynchburg, Virginia area, Independent Lifestyles, has been totally unresponsive for over five weeks to come out and service the batteries and determine other causes for my lift chair not working. They promised to come out and after I called once each week to confirm an appointment, they cited they were too busy, but still said they would service the chair. After five weeks with no visit, I called Bruno, and even they could not get Independent Lifestyles in Madison Heights, VA to service the chair. Beware of poor after-sale services!
Response from Bruno Independent Living AidsSep 3, 2019
Mr. McCarthy, Thank you for speaking us on the phone. We apologize that your initial request for service was not met in a satisfactory amount of time. Thank you for scheduling a new service appointment with a different local Bruno dealer. Please contact us directly if you have any further questions. Thank you, -The Bruno Team