Bru MateReviews of brumate.com

My husband received a brumate era beverage cup as a birthday gift . It was purchased in Target. It had a crack in the straw and unable to be used. My daughter set up an online return which after we opened the bag it was the incorrect one( Targets fault) We set up another return with Target, picked up the new one which was correct but with the same defect and also a clearer defect in its base! I reached out to the Brumate about how inferior the product is, sent pics and all they said was to simply return it AGAIN to Target for another.. the bragging they tout about customer service , warranty, product quality is not to be believed. I will take another trip to Target but will not be exchanging for Brumate! $50 for a poorly inspected product.

I am extremely disappointed with Brumate's product quality and customer service. My thermal flask completely lost its ability to maintain hot and cold temperatures after only 1 year and 3 months of normal use. The flask has never been dropped, mishandled, or subjected to any physical damage. The exterior is still in excellent condition with no dents or visible defects. I contacted Brumate customer support expecting them to investigate the issue or offer a reasonable solution. Instead, I received what appeared to be a generic standard response with no real effort to address the problem or stand behind their product. For a premium-priced insulated flask, I expected it to last much longer than 15 months. The failure of the insulation without any misuse raises serious concerns about the product's durability and quality control. Based on my experience, I cannot recommend Brumate products. A thermal flask that fails after such a short period and a customer service team that provides only template replies do not justify the premium branding.

Flip lids are defective. The piece connecting the rubber stopper has a thin connection of plastic that goes to the spring mechanism and keeps breaking at that point. Had bought a new replacement and a week later it breaks. Never used hard. Regular operation. Will not buy again until if/they make a solid metal version

I’ve bought two brumates, and both broke in the same spot - under the lid where the straw connects. Contacted customer service and was told it’s human error…which is odd b/c it’s the same break in the same spot. Poor quality and lazy customer service.

STAY AWAY from BruMate!!!!! I shop online daily, this company is the absolute WORST I’ve ever dealt with. Never received my purchase, emailed countless times (only way to reach them), received the run around from several departments. I clearly stated I want to be funded asap, the exact way they charged my CC. No refund, despite finally being told a refund was issued! DO NOT ATTEMPT TO BUY ANYTHING FROM THIS DISHONEST COMPANY!!!!!!

horrible customer service no way to contact them other that email and I have yet to hear back after many emails over several months

Was delivered the wrong personalized item, for Fathers Day gift for someone, despite multiple attempts to reach someone absolutely no response from customer service. DO NOT BUY from them.

Broke the lid on second use. The lid has a lock which isn’t obvious and not clearly described in the manual which only mentions the magnet lock so assuming it opened via magnet. After a gym session tried to open the lid but snapped it. Emailed the company twice and no response, they clearly don’t care about their customers or their product. They have replacement lids for $15, perhaps this is because many other people often break the lid forcing them to buy a new one, so a nice money spinner for the company. I don’t find the mixer device that effective, the traditional metal ball is better. The lid also is a bit annoying if you wear a hat as gets in the way and it’s difficult to clean with nookes and crannies in the lid. Would be nice if they put metric measurements too, but they don’t seem to care about non-US countries. I wish i didn’t purchase this shaker and am using a better and much cheaper one now.