Bru MateReviews of brumate.com

I own three BrüMate bottles and two of them have developed rust where the lid snaps into the top. The third one is starting to rust in the same spot now. These are used as normal drinking bottles and get washed several times a week, so this should not be happening at all. What bothers me is that this is not just one bad bottle. All three are doing the same thing in the same location, which makes it seem like a problem with the material or coating they use. This is a drinking container and it should not be rusting anywhere near the lid. I contacted customer service and was told the warranty only covers 60 days and my only option was to buy a discounted replacement. I am not going to pay again for another bottle if the ones I already have are rusting from normal use. For the price, I expected much better quality. Very frustrating experience and not what I expected from this brand.

Very disappointing experience. The shipping process is extremely slow and there is very poor communication with customers. Many people have already complained about the same issue, and unfortunately I experienced it as well. The products are expensive, but the service does not match the price. I would not recommend this brand and will not purchase again.

One of Brumate's big selling points is their 'limited lifetime warranty'. But upon using the warranty for a defect, I was told that they wouldn't send me a replacement part. I've put in for 4 replacement Leap lids due to the lid cracking in the exact same manner repeatedly ( a clear defect since it's cracking from inserting the straw as intended), and 3 of them were honored. It seems they no longer wish to honor their end of the bargain. No part of the warranty says there is a limit to how many replacement parts, and, in fact, calls out covering 'defects in craftsmanship'. Don't buy from them if you want a product that lasts or a company that honors their word.

Update: Brumate has gone above and beyond in their response to my issue. They have been so helpful and have done everything possible to help restore my faith in them! And they have. Thank you, Brumate for fixing this!! The Brumate Resa product I just received is full of vomit or something! And I can not get ahold of customer service! Fortunately Amazon is backing me up. My advice is do not buy anything that says Brumate. 0 stars for both product quality and customer service!

I received the 40oz Era for Christmas and I can't say enough great things about it. No leaking, vibrant color and solid. I have dropped it 3 times and no chipping and breaking. I reached out to the company for something on another item with a fast response and the customer service rep was very friendly. Not sure what all the negativity is about but I would reconsider them. I am a Brumate girl for as long as they are around.

BEWARE DO NOT PURCHASE ANYTHING FROM THIS COMPANY. THEY SELL DEFECTIVE PRODUCTS AND DO NOT STAND BY THEM. MY HUSBAND PURCHASED A BIRTHDAY GIFT FOR ME WHICH WAS IN DECEMBER AND HE HAS TRIED TO GET A REPLACEMENT AND ALL HE'S GOTTEN WAS THE RUN AROUND HE HAD TO TECHNICALLY EXPLAIN THE POORLY ENGINEERED PRODUCT TO THEM SEVERAL TIMES AND HERE WE ARE WITHOUT A FUNCTIONAL PRODUCT THAT WE PAID FOR ALMOST 2 MONTHS AGO AND NO BIRTHDAY PRESENT OR RESOLUTION. WE ARE JUST TOLD TO WAIT. DM ME IF YOU WANT MORE DETAILS STAYED TUNED WE WILL NOT GO AWAY AND WILL MAKE SURE WE TELL AS MANY PEOPLE AS WE CAN STARTING WITH POSTING ON MY COMPANIES (WHO EMPLOYS OVER 360K PEOPLE) CHAT SITE WARNING THEM TOO!!

We liked their mugs which is why we ordered some for Christmas gifts but the packaging does not label what's in the box so if you order multiple you'll just have to guess what's inside. Accidentally gifted a mug meant for my toddler, reached out to customer service, they said too bad.

Ordered 48 items on November 24th. It’s December 18th today. I have emailed brumate several times and today they finally responded that partial order will ship today but 16 of the items won’t ship out until sometime next month. So much for me getting these Christmas gifts to my customers in a timely manner. My recommendation is to never buy brumate products again.