Bru MateReviews of brumate.com

Good products. Worst customer service I’ve ever experienced. Only way to contact is through email but they do not respond. Waiting for item ordered 1 month ago. Can not get a response about delay (SHOP app continues to push delivery date further and further). Keep receiving text messages from BrüMate asking if I’m enjoying my new purchase. Apparently they’re oblivious due to not reading and responding to my numerous emails or they just don’t care about keeping customers.

Terrible Customer Service! Tried to obtain a replacement part-they now say they disconnected that model. Inquired about the so called "Life Time Warranty" they say normal "wear and tear" is not covered! They could care less about trying to make things right.

While I like the 2 tumblers I bought several yrs ago, I must say that I am very disappointed to be told they have phases out my tumblers and no longer carry replacement parts for them. That is some BS! They made these tumblers and should keep stock on hand for replacement parts. I eont be buying anymore of them. Shame on you BruMate!!

Ordered a tank for IL, USA delivery on Aug 2. Charged $468 at time of order NOT at shipment. Aug 16 the order was still in process. Emailed Brumate and was told it was backordered even though this was NOT stated on the website on Aug 2 or Aug 17 when I inquired about the order. Requested to cancel order Aug 17. Silence from Brumate. Inquired about refund and cancellation status again on Aug 22. Was told that warehouse has not confirmed yet. Received an email today Aug 27 stating that the tank was shipped. Completely dishonest and deceitful business practices. From other reviews online numerous ppl have had similar order/shipment issues with Brumate.

I wish I had read reviews before ordering the product I’d so poor doesn’t hold heat or fit in my car holder and the lid is absolutely nightmare to remove customer service terrible can’t give an resolution asap

yikes what a bummer! found a super cute brumate that I bought myself as a gift for being 9 months pregnant, it's my first brumate and it was far from cheap - and yet it literally cannot keep ice for even 30 minutes? I contact them after 14 days of having it asking for support in submitting a warranty claim + they said since it was purchased through another party (Whole Foods) I have to contact them. I get that, but at the same time...Whole Foods didn't manufacture this and slap their name on it, you did - if you're going to promote keeping drinks cold for 24 hours, stand behind it and back it up with a warranty. How is it Whole Foods job to do that when they aren't the one producing this? Very disappointing to see that they don't stand behind their product!

This is why I dislike trustpilot. You will only see bad reviews. The cup is great. I love mine!

I was invoiced one price and charged a completly diffrent price when I sent an email with a screenshot frim theirvwebsite they are acting like i am confused ..no sure am not your math isnt making sense and according to my invoice i have been over charged. They offered a $10 credit ..um no will not be shopping here again