Bru MateReviews of brumate.com

I never got my order. After 14 days, the "route package insurance" tried to send another instead. I don't want this anymore I have zero trust in brumate.

I understand that with the pandemic shipping is delayed so receiving my products very late would not have been to big of an issue. However, I received an email from brümate saying if orders were not received within a month of ordering you could be refunded or they would send a new exposures parcel that would be there by Christmas if it was a gift. When I emailed to receive my expedited parcel they said they had reached the maximum they could send out and they wouldn’t send anymore. Okay that was fine it had been over a month so I went out bought two new gifts for the people on my list and requested the refund that was promised. After not responding for a while brümate emailed back and said I could not have a refund they never gave a clear answer as to why even when u provided screenshots of the emails they sent me saying I would have a refund. What kind of company voluntarily makes an offer to someone and then will not uphold that. After going back and forth with customer service I was give 10% off my purchase, two more flasks sent to me, and a coupon for their website valid only when you spend $50. All I wanted was the refund I was promised I didn’t want anything else. I am very disappointed this company did not uphold that. Overall the shipping took 4 and a half months to get and I ended up with four expensive flasks I didn’t want.

TERRIBLE PRODUCT. I am a college student who thought that I could get good use out of this cooler only to get it and find that it is defective. The drink spout does not work and will leak uncontrollably if you put any type of liquid into it. In addition to this the customer support is almost impossible to reach and will not help you with your product. In conclusion this is a bad product and a bad company. Do not buy from these thieves!!!

The quality, appeal of the product, and the customer service, are all wonderful!

I have not received my order and this review is almost TWO months after I have ordered my packages!! I don't typically leave reviews, but this was just the absolute worst experience I have ever had with online shipping. The only time my package moves is when I email customer service and ask for a refund and then they start to update my shipping bc I want a refund. My package was supposed to be a Christmas gift for my two brothers, out of state, which I now have to ship to them. They gave me 10% off a purchase twice because it wasn't moving but made no serious effort to move my package. Extremely frustrating. Supposed to arrive today, I'd be shocked if it did. *This does not reflect the quality of the product, just the shipping and customer service

Phenomenal product with options for literally everything. Big fan.

Brumate is hands down the best and most honest company I've ever ordered from! Customer service is A++++!!!! They go above and beyond to make sure the customers are happy. Their products are perfect and I'm so in love!

Absolutely in LOVE with this company! Customer service is fantastic and products are to die for! I will literally never buy a different brand for my drinks. I’m also always telling people about them because the Brumate products are literally all I use! Highly recommend!!!