Bru MateReviews of brumate.com

Sh!t is ass, website is slow af. The bottle is even worse and I ain’t even get it yet.

I bought the wine cooler and the XL Toddy. The wine cooler is nice BUT the XL TODDY is terrible!!! I would fill it and then after I finished drinking my tea/coffee... I could not open it it always would be stuck. I tried everything! It was a big disappointment! I spent almost $100 for both items and when contacting support they told me to just stick it in the freezer which did not work!! terrible product and customer service. If you are to buy something stick with YETI.

I bought an imperial pint product to use in my car. The lid is impossible to open with one hand, so I'd need to leave the lid open in the car. Defeats the purpose of the insulated mug. When I got it, I filled it with boiling water and after four hours (this is how long it's supposed to keep beverages hot), the water was cold. Not warm - cold. Useless. I sent it back immediately.

I was excited to get a Brumate for my birthday but within two months of receiving it the paint all started chipping off. I contacted them and all they could do was give me $10 off on my next order. Why would I order anything else when my paint is chipping off. Also, what cup company only has a one month warranty on it!?!?

Brumate is running a Black Friday promo where they state you’ll receive an extra 10% off by signing up for text notifications so they can market you. When you give them your cell number for text marketing they do not provide the additional discount. When contacted, they claim the texts are simply so you don’t miss the deals. Deceptive and fraudulent marketing. Beware.

I recently purchased two of the Gold Leopard Toddies but meant to purchase one of those and one of the Imperial Pints. Both were $29.99. I am not sure what happened that day, but when I received the order, I was surprised. I contacted customer service. I wasn’t ugly I just said I thought I had ordered one of each. The guy was Rude. He wanted to argue, but I didn’t go there. When I read that they have the best CS, I surely wasn’t treated that way. I just asked to please tell me how to return one of the toddies, and I would order the Pint. He sent over the instructions to me with no other help. When I went online to do the return, there was a note that said “this item is not returnable”. Why didn’t he tell me I couldn’t return it? He was looking at the order. I had contacted them within an hour after receiving the wrong order. I cannot imagine why it was not returnable. Long story short, “Beware”. The mug is nice, but I didn’t need two and still don’t know why I have two!

Black camo fail INDEED!! No camo anywhere on this cup! Will never order from your company again 🤬

My husband, a military veteran, ordered the Toddy XL in Black Camo. He was so exited for this cup to come, but when it did, he was utterly disappointed. His mug is essential completely black, if you didn't know it should be Black Camo, you would never be able to tell there was any camo there. You cannot see camo on his cup at all. The Black Camo is a failed misrepresentation of what it should have been.