Bru MateReviews of brumate.com

Wow! These stainless steel cups are ABSOLUTELY PERFECT IN EVERY WAY AND EXACTLY WHAT I HAVE BEEN LOOKING FOR! And I have been looking a long time and tried others.

Not leak proof. Ruined my iPad costing me $1300

Horrible I ordered a gift for my wife. It said on the payment portal that I could pay an additional fee to expedite shipping to 3-5 days. 3 weeks later, it finally came, and when I opened it, the personalization I paid for was not there either. They won't refund anything other than the personalization and said I was confused about the shipping. Horrible customer service, dishonest practices, someone should really investigate them. Avoid purchasing from them at all cost.

I've been a Brumate customer since they started and have purchased over 40 products. I absolutely love their products. They have the best customer service too. I lost a lid for one of my trios and they sent me a new one for free!

If I could leave less than one star, I would. I ordered 3 cups December 18 and I still have not heard from the company except a short little. Thank you for your order. I have tried to contact them every day since Christmas and they will not return my Emails or text messages I can see my order on there but they will not ship it. This is the worst company to deal with you have no recourse. You have no way of getting your money back and you have no way of talking to anyone save your money. I’m filing a complaint with my credit card company that I bought my cups through.

Ordered straw covers. 3 weeks after order was placed I reached out because I never received my order. It was never shipped. They shipped it the day of my query. Received item, color was pink but online it looked more olive/greyish. It does not stay onto my straw like advertised. Reached out for return. Its like pulling teeth. Dispute

I have multiple Brumate cups that I bought 3+ years ago but obviously their quality has gone way down hill. Purchased a large cup in the Copper Leopard print for a Christmas gift and when they removed the sticker on it the design came off too. After hand washing the rest of the design started coming off as well. Reached out to customer service and they told me to file the claim under their shipping insurance. What a joke. Obviously it's not a shipping issue. Now I get no response.

I purchased my brumate 30 oz era and loved it so I bought 3 more as gifts. My husband's straw started to fall off everytime he opened it and unfortunately was outside of amazon window to return. I contacted brumate customer service and just wanted a lid and straw. First asked for pic, I sent it. Then asked for receipt number and where purchased, I sent it. Then asked for Pic of receipt I sent it. Now wants proof did not come this way!!!! Even if it did (which it didn't) how would u prove that??! It's a frigging lid and straw, I bought 4 era cups!!!!!! I was thinking of buying the cooler!! Never will I pruchase brumate again.. Please save your money buy one for 9.99 on amazon I purchased one for my 4 year old grandbaby and it's been through hell and still works great!!!!!!