Bru MateReviews of brumate.com

I paid $480; $54 was for shipping and never received my cooler and then wrote 22 emails to the company and they never offered to refund me or ship me a new cooler. Do not trust these guys!!

The design is great, it really is spill proof, but it does not keep drinks cold! A cold drink might last 4 hours, tops, before it is warm and the ice is melted. Huge disappointment

My daughter introduced me to BruMate and I love them! I have quite a few now and love carrying them with me to my favorite coffee shop. They keep iced coffee cold for HOURS. And they're beautiful, too. I have gotten so many compliments on mine. And mine have been truly leak proof.

Rotera lid broke in 5 seconds (first use). Unit was a gift to me so no receipt and no recourse.

Scratched within the first day of using. Customer service won’t do anything even though they have a “lifetime warranty”. Piece of crap.

Terrible experience. I bought a tumbler and within a few months the lid system broke. Two very cheap lines of plastic holding the lid in closed position broke easily. I then bought the same size lid on their website. I received it and the type of lid was different and not fitting my tumbler. I asked the company and they said sorry we don’t have that type of lid anymore. That was not mentioned anywhere when I bought the lid. So I now have a tumbler without a lid and a lid without a tumbler. And they only offered me 10$ credit for the trouble. I was expecting far more quality and service for the price. I will avoid their product in the future.

Have the 15oz MUV mug and the plastic flipper on the lid broke. I text BruMate about getting a replacement but no one seems to be responding. Not very good customer service

Purchased 2 40oz cups and 2 30oz cups. The 40oz cups ate crap. They do not keep your drinks cold or hot and the straw does not reach the bottom. It is also really hard to suck the liquid out of the cup. Tried to work with customer service but they are a joke. They said lifetime warranty but the company refuses to listen to my complaints. Don't waste your money.