Bru MateReviews of brumate.com

Although brumate looks really sleek and durable and pretty, mine chipped and they wouldnt offer to repair (understandable), but did offer me a 10$ coupon for me to replace it. I did go back and used it to purchase a new one . I received the new one with SCRATCHES. I have been emailing them to complain and 3 days later i still havent gotten a response. Their powder coating sucks. Id much rather get a stanley. Very poor customer service and no responsible resolution

I love the Brumate overall but hold out 1 star because I feel that the rubber straw is a bit too short. It would be perfect if the straw was just an 1-1 1/2" longer preventing you from having to put your face on top of the unit to get a sip. Maybe offer a longer straw as an accessory or option. Just my 2 cents worth. Terry O. Wyoming

LOVE LOVE LOVE BRUMATE! I have tumblers from other top companys & reach for my Brumate nearly everyday because its leakproof & the style, as others leak. Quick delivery ❤️❤️

So dk exact date so I just placed one. My step mom got everyone Bru Mates for Christmas, she bragged and bragged on the not leaking part. After using only a few weeks mine fell off the counter at work, YES I either hit it or sit it too close to edge. Not the aluminum but the plastic coating bent and it will not sit up. I know it was my fault, but being so new you would think Bru mate would want a customer to be happy regardless. They said because I caused it they would do nothing. Most ppl and very good products have an unconditional guarantee. My step mom and I will tell every one that the service is not good. I wasn't asking g for a refund and come on, look at the cost vs a happy customer and I'd only had a few weeks, not a life time and we expect glass to brake but should something coated in a plastic not be able to be dropped with out damaging? Just once. Poor poor policy instead of having a satisfied customer tell all, they had rather not loose a mug at cost and have an unhappy customer that will tell all

I ordered a cup and it was a different shade that was pictured online. It was more purple brown rather than the mocha color they claim. I sent an email and they take days to respond or just don’t respond. I should’ve known better and now I paid for a bottle I do not want.

Placed an order back in October, asked for support and a refund in numerous occasions. Baring in mind this is nearly FIVE MONTHS later. To find they’ve only refunded me 2/3 of what I had originally paid!! Do not recommend.

They don’t care about customers, my order still hasn’t arrived. It’s been almost 2 months. Don’t buy anything from them. :/ HORRIBLE user experience and a lot of troubles with login, communication etc. There is one person who can fire everyone in your company, including the founder and CEO, and that’s the customer. And they do it by going to your competition! Without customers, you won’t exist, scammers!

Legit LEAKPROOF cups. I bought a 40 oz Era Tumbler and it never leaves my side. I THROW THIS THING IN MY LAPTOP BAG AND DON'T HAVE TO WORRY!!!!!!!