Bru MateReviews of brumate.com

I waited over 2 months for my cup to arrive. I ordered on 14/06 and the cup arrived 22/08. All this time I was chasing them for an update and they’re asking me to wait 3-5 days. I asked them multiple times to process a refund if they’re not going to send it but apparently it had already passed that “point” I tried to claim my money back through Clearpay and they sent them false tracking information for a cup that never got posted (Beware - they will send you tracking for something and tell you it’s been posted when literally all they have done is print a label) In terms of advice for others in the same position, don’t try instagram as they’ll delete your comments and ignore your messages. They have to respond to new cases it seems, so use “contact us” and set up a new case each time you want to message them (get all your information in one message as you will never hear from the person who responds to your “new case” ever again!) I found The Better Business Bureau quite helpful in the end, and would recommend using them if you are struggling to get responses (you’ll see BruMate’s score on there is even worse than here) BM did respond and say it was MY fault they couldn’t process a refund, which was great but the cup was nearly in the UK at this point so I dropped it. I think if you’re not so far along in the farce that is ordering from this brand it may be helpful to try the BBB. The cup eventually arrived (wrapped in one thin piece of paper so it’s a miracle it’s not damaged) It looks ok but I will never use it, and I’m not going to put myself through trying to return it. The silly child who owns this brand can put my $50 toward his next fast car or fancy holiday. I’ve learnt my lesson and will check TP reviews before ordering from anywhere new going forward!

If I could give a zero for customer service I would. I purchased 3 replacement gaskets for my 16oz slim bottle cooler. Which is a great product but unfortunately the replacements would not fit. There is no customer service number only a email. They responded saying they received my email and would get back to me. It’s been over 3 weeks and no response. This is the worst customer service ever.

I bought the 55gal hard cooler and opted to return it for the smaller version. After a MONTH since the return they have still not registered it as “returned” and it has been arrived for so long now that USPS is going to “RETURN” it back to me!! Now it’s the end of the summer and they told me someone would get back to me in 2-3 weeks!! I told them to forget the store credit and give me my money back. My mind is truly blow at how bad their service is. I never in my life could image a company that could continue operating with this level of incompetence.

DO NOT PURCHASE THE ROTERA!! 3 of my kids ones broke with two weeks of using and mine is failing. Extremely difficult to open. Do not buy them. Waste of money since they refuse a refund on their website warranty, only a replacement.

I have the Nav XL (32oz) in dark aura. Pros: the color is lovely, it keeps drinks warm for an adequate amount of time. Cons: the design is awful. The cap frequently leaks and gets stuck so it's impossible to open. It is the most poorly designed travel mug lid I've ever had. I've had it less than a year and it's completely unusable now, not a single person I know can remove the lid. When I left a review on the BruMate site it was never posted. When I asked them why, they said it was posted. It's not, my review is not on their site. They get around large numbers of negative reviews by filtering them on product color and frequently changing colors available. That, or they hide/remove negative reviews instead of improving their products. Overall, they are a shady company with poor quality travel mugs.

The 3 in1 does NOT keep drinks cool, and after spending $30 for it, you have to spend more to fit a popular Coors Light can! After several contacts with the company, they are more about their policies than real customer service. They do not listen or care and I will never do business with them again - not that they care.

This company’s service is absolutely horrendous. 1 week shipping time, incorrect/incomplete products sent, over a week response time with customer service not to mention the customer service was rude and basically said I should be happy with a 1 week response time…. I returned all several hundred dollars worth of products due to their poor service. If I have an issue with a product in this price tier compared to its competitors, I should have a resolution in a week (new part or product in hand) not my first response at 1 week. I’m not sure where the company’s profits are going, but they should be putting some towards customer service if they want to keep people loyal to their brand.

I DO NOT RECOMMEND THIS BUSINESS after purchasing a 32oz Mug for $92 Australian Dollar's and using it 4 Time's only to have the Lid Seal become Faulty and Not Seal. I took photo's and sent an Email asking for a New Seal..Apparently These item's come with a lifetime warranty.. INCORRECT information there.. They do offer a Link to Purchase a New Lid because they don't have replacement parts. AGAIN I DO NOT RECOMMEND PURCHASING FROM THIS BUSINESS, THEIR PRODUCT'S ARE RUBBISH AND THEIR AFTER SALE'S CARE IS PATHETIC.. very unhappy customer.