BrownellsReviews of brownells.com

Yup horrible customer service. Rude and dumber than a box of rocks.

They wont let you cancel an order. I had to wait till it was mailed to me. Then I had to start a return.

One of the worst company s I've ever done business with.Sent in my order online, payed for the item only to receive a email weeks later saying my order had been cancelled.Still no refund, and not answering phones or emails.Stay well away from this company.

Don't waste your time with this outfit: 1.5 hours down the drain in an attempt to order one can of penetrant oil. -Website malfunctions. -Three sessions with their chat service: Cookie clean up, Delete web history, etc., etc. Malfunctioning website is everybody's fault but their's. -Called customer service: 10-15 minute wait time. -Beware: Their "free shipping" and "discount" offers for submitting your contact info: 'caveat emptor'.

Paid $20 for two day shipping...Brownells kept sending me info that it would be a two day delivery...FedEx did not state the same thing when I looked up item on FedEx's tracking system. BAIT AND SWITCH..I AM TRULY THROUGH WITH BROWNELLS. Way to many other retails online that will not "flat out lie" to their customers.

I ordered (thru their website) a front ramp dovetail sight. The review of the part said In Stock. When I pushed the order, then it said Backordered. I tried to cancel the order but was told I couldn't. I will never do business with them again.

Placed a 300 dollar order and selected ground shipping so can't complain about that part, however when the box arrived the stock was missing some parts. I called and after being transferred around was told I could either return the part and exchange it for a replacement..at my expense and time I'm assuming. Or call the manufacturer..So basically I get to supply my own customer service and waste my time. I called Magpul and they are shipping the missing parts. I should have just skipped Brownells all together. I won't be using them for anything again.

I ordered a package on 12/20 and Brownells shipped 4 days later with expected delivery of 12/28. Expedited shipping paid for. Tracking shows UPS Mail Innovations delivered package to post office but post office denies ever receiving it. Called Brownells and asked them to trace the package. They refuse saying I have to wait 10 more business days. I explain that I just want them to ask the shipper to run a trace, nothing more, they assertively refuse again, telling me to wait 10 more business days. I explain that I called post office and post office is saying package is lost. No Luck, Brownells is worthless, First time shopping there, Last time shopping there.