BrownellsReviews of brownells.com

ABSOLUTE TERRIBLE SERVICE Waited over a week before calling me to verify payment that was already charged then cancelled my order

I was kinda shocked by the low reviews on here, as I have always been impressed with Brownells and most big gun influencers like iraqvetern8888 and others use them. Even during the coronavirus crisis, they shipped my gun and mags in 3 days! That's all I have too say.

Ordered a week ago, I call a couple of days after and they said it should ship on 3/30. I got an email yesterday telling me to call them about the order. I called 3:00 my time (Pacific) and they said that the department i talked to had left. I called back this morning at 7:15, had the shortest wait (5 minutes), then was transferred to the department. The lady asked me for my shipping and billing information again and wanted me to verify the items i ordered and the last 4 of the credit card I used. I asked to speak to her supervisor, as it was steaming at this point. She said she was out til this afternoon and I could wait for a call back. I was done waiting. She said it should ship in a couple of days. I finally had enough and cancelled the order. The absolute worst customer service and not easy to do business with. In this day and age the reason you use online is for ease of service and they made it absolutely horrible. I should also add that I have only given negative reviews less than five times. That is how irritated I am.

Horrible Horrible Customer Service. They absolutely lie! I placed an order. They took three days to process. Then they said it shipped and included a tracking number. I checked the tracking. USPS said a label was created but had not received package yet. That went on for five days. They finally put it actually in the 7 days after I ordered. It was a simple item that was in stock. They boast of quick shipping. What a joke. I wont use them again. Dont lie to me and tell me its shipped. Shipping does no mean a label was created. It means that it is at the Post Office or Fed Ex or UPS. Pathetic!!!!! If you buy from these guys plan on two weeks to get item. They are only 2 states away from me. Maybe I should have drove up to get it. Pathetic

Horrible customer service. They take several days to process and ship in stock items. Zero explanation from customer service. I’ll never do business with them again and I’ve used them for many years. Completely incompetent and no one cares about the customer.

Ordered a Lee Factory Crimp Die. The item ordered was for a 243 Winchester. The die pictured has an adjusting knob on the top of the die, I own one of these in .223, and love it. Used their enlargement feature to get a better view, to make sure this was the item I wanted. Placed my order based on the photo provided. Dies received were a different style, with no adjustment knob at the top of the die. I own one of these style dies and don't like it. Tried to cancel a backordered item and was quoted policies. Don't know if the other style is no longer available. Think they would update their web site, so you don't order something you don't want, and when you try to correct their error, you get "suck to be you" attitude.

ordered something marked as in stock on website. Added 3 items with their online chat. 5 or 6 hours later, I get an email that the initial item was canceled off the order as it was out of stock. Will have to check my amex card to make sure these clowns don't charge for the canceled order. Total waste of time. Spend a few bucks more with someone who can actually deliver what you purchase.

SPAM LIST FOREVER - IF you value your inbox, do NOT buy from Brownell's. Unsubscribe and repeated requests to customer support FIXES NOTHING. Once you're on their mailing list, you will be there forever. I now make Brownell's my LAST STOP and only use them if nobody else has what I am looking for. Their email now goes to SPAM, which is where it belongs...