BrownellsReviews of brownells.com

I received a order of springs for a 1911A1 Wednesday before last. The package was not sealed and a spring was missing. I contacted Brownell Thursday about the issue and was told a different department would call me back. 8 days later i have had no one from Brownell contact me about this. Each time I have contacted them about it I get the same answer about someone will contact me. Today i finally got thru to someone to help. in defensce of Brownell they were afftected earlier this week to storm damage and did not have power for a couple of days.

Ordered item they said would fit according to the Q &A section. It did not. Ordered another part based on a video they posted. Received different part. I called their number. The automated system set it up to call me back. They never did. I called their Tech department a day later and got the exact opposite information than the video described. I tried to return second item by calling them and getting the process started. They said they would send a shipping label by mail to me for the return. I then called 2 days later to start the process of returning the first item. I was told they would e mail a shipping label to me,and this is only way it is done. I ask them to check on the progress of the first return. They told me nothing was being done. The worse customer service I have ever dealt with. It is as if they have no clue what they doing and don't care about the customer. They seem to be just selling parts and hope you don't return it if you get the wrong one. The whole ordeal just screams at me they don't care. Do yourself a favor do not get involved with these people.

Wish I had looked here first because my experience has been the same as countless others. I ordered a few magazines on 7/14, and as everyone else stated they took a few days to ship. Got an email that my package had been delivered but I had nothing at my door. Contacted them and they said their records showed the same and it would take 30 to 90 days to investigate and come up with a resolution. Not acceptable at all, I guess I will have to dispute this with my financial institution to get a refund. Extremely poor business practices.

My order took so long, after 30 days I canceled and they were understanding and refunded the money, cool right? Another week goes by and the package shows up. The right thing to do is send it back to them, so I called I talked to a woman who was argumentative, having a bad day and turned this into a negative for me and her company. I have had a similar experience each time I call. What's going on at Brownells customer service?

Ordered 3 guns... after going thru there verify process with 54 people ahead of me, I do the dance only to find out a week later by me asking 2/3 guns I ordered canceled and want me to call them again about the gun they did not cancel. Terrible business and find a place that takes the customer seriously and communicates better.

There shipping is horrible. Going on 2 weeks and still no order. Never again

Ordered parts on 6/23/20 7/4/20 still didn’t receive them customer service would not help was told they would resend the order 2 days later found out that was a lie. Called customer several times after waiting on hold for an hour was told to call the postal service. Would not refill the order or give me a refund.

Terrible service lie to you about shipping 6 days late an still hasn't came in will never use this site again! Very unprofessional services an lack of communication!!!