BrownellsReviews of brownells.com

SCAM ALERT!!! DO NOT BUY FROM BROWNELLS! I ordered ordinary 380 auto ammo but they sent me just the bullet projectile and claimed that is what I ordered, I explained to customer service that they advertised ordinary 380 ammo online for the order but he still didn't see it. They are deceptive on what they advertise just to sell their products.

I don't know why all the poor reviews. I ordered my 22 ammo on Thursday at 4 PM when it became available in stock, and it was sitting at my house Monday morning via Fedex. If that's not excellent customer service I don't know what is. Thanks Brownells, I'll be back!

I thought this company was great until I had to make a return. It was my first and last return because I'll never deal with them again! I shipped back a $300 scope mount and even after they received it over a week ago, I still haven't received my money! I called and left a message twice on their useless "call back" system and no one called me back. It wasn't until I called their departmental line that someone actually picked up. Even then, they were absolutely of zero help! The supervisor was rude and unapologetic!!! Needless to say I got nowhere and they still have my money. Sorry to say it but I'll never do business with them again, I'll stick with Midway USA, Cabelas and Optics Planet etc. I should've checked their reviews sooner and maybe I wouldn't be so surprised.

I have ordered a glock 26 slide that's optic ready and when I received a delivery update which was 4days earlier than expected date. But of course package was nowhere to be found. Long story short in the beginning they were sure to let me have my slide after a little wait. It has been almost 2 month and they claimed today there is nothing they can do. What a disappointment with this company and such a irresponsible result. If anybody is considering to order anything take this review as serious consideration. Their customer service i have to say it's one of the worst in firearm industry.

The worst, more than worst! Pete ruined everything his dad had done. Order a tiny front Kovak front sight and they said the driver put it by my front door not in my mailbox.just stupid. Services sucks ass please for God sake do not do anything with this company, don't even use the bathroom because you'll maybe get a refund and that's the only one they'll give you if you catch my drift. I'm not kidding. So tiny pete/go back to petting your cat and let someone else run this piece of crap company. And service are a bunch of indoor astronuats, no help and bad breath a rude little wussy.

They are a full of crap company. PC and 2A don’t go together. They Lie and promise , knowing they are deceiving you . Stay far away from these pretenders .

Truly horrible experience this week on an order for a Leupold LTO 2 HD. Ordered Monday of this week after calling to confirm the item was actually in stock. Paid for next day delivery. Come Thursday and despite the order showing as 'shipped', there was no tracking number and no product. Multiple chats and calls to customer service. Latest was that a new order was created and it would go out Friday 'at the latest' and would have Saturday deliver specified. These folks charged my card more than $1300 already. Literally one of the worst online purchase experiences I have had. Update - item was shipped on Friday, but weekend delivery was NOT specified despite being told in writing by CSR that that would be done. So instead of having this 3 days ago in advance of a hunt, it will be sitting on my porch until a get back.

Ordered 2 items which the website clearly advertised as "In Stock". Delivery date was given. We are now 2 weeks past the delivery date and still no items. Emailed Brownells multiple times and received no response. Finally was able to navigate to my order which is now listed as "On Backorder". Bait and switch. Lousy customer service. Very unhappy.