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Brownells (brownells.com) has 277 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Karalee M.
Is there a minis 100 I could give. Anyway we called to cancel an order before it was shipped and of course they couldn't cancel. We sent the item back a month ago and still have not received our credit. They are backlogged on giving money back but have no problem receiving it. I also ordered ammunition they had in stock and even got a confirmation code only for them to cancel without notice. Obviously they have no money.
Chris V.
I ordered over $100 worth of gear from this place only to have FedEx not deliver it. Tried to contact FedEx but was told they would only work with Brownells when filing a claim. Contacted Brownells and was told to buy shipping insurance the next time. So I basically lost over $100. This company is worthless. Never again will order from this place.
chris B.
!!! ATTENTION !!! BROWNELLS / BROWNELLS FRANCE JE DECONSEILLE VIVEMENT TOUTES COMMANDES A CETTE ENTREPRISE / JE DECONSEILLE LES COMMANDE A CE SITE ! SI VOUS DESIREZ PERDRE DU TEMPS OU DE L'Argent. Commande faite en date du 15 JUILLET 2020, rien n'arrive, rien de livré, les retours sont bidons, impossible de les joindre par telephone. Pour ma part, je vais entamer une action au TC. J'ai mis en demeure, nombreuses relances, j'attends qu'on me recrédite mon argent pour un montant de 235,50 euros ! Fuir fuir fuir...étonnant que cette societé soit toujours en ligne, mais ils sont bien connues des autorités pour de tres tres nombreux cas de signalés ! A FUIR / stop aux commandes !!!!
JD
Confirms orders, and then cancels. Unreliable.
Katherine M.
After months of back and forth emails I called to resolve the matter of them cancelling my order without notice there were 191 people ahead of me in the queue. I’m not going to wait on hold all day long to get a credit that they charged for shipping protection on an item they NEVER shipped. This company has lost a customer for all of my future orders. This is perhaps the worst customer service I’ve ever experienced. With 191 people ahead of me on the call I’m going to go out on a limb and say that this company probably going to loose a lot of customers. Congrats.
Chris S.
I have ordered many items from Brownell's, and highly recommend them. Every item I have gotten has worked as described and was at a decent price. Even items that were on backorder were delivered in a relatively short time.
travis
I ordered 5 magazines for my M1A. Had I known they would use FedEx Smartpost, I never would have ordered. This must be the worst way of shipping in the world. It took 7 days to go 200 miles! I could have ridden a bicycle faster. Crap. Just crap.
Vladimir A.
Website is bad, place in order and received, wrong order, called customer service, refuse to return.Never will used this company Since 1939.
