BrownellsReviews of brownells.com

I gave Brownells a try and ordered 2 PMAGs. It took them a little while to even get the item shipped out and when they finally did the shipping is taking forever. The literally got the slowest and cheapest possible shipping method to send the item to me and I paid $5 for shipping!! Its been over 10 days since placing my order and still no sign of my package (It was expected days ago). Their customer service told me that it was my responsibility to locate the package and didn't bother to tell me what they could do to help me out. All of this over 2 rifle magazines. Will not be using them again & would definitely not recommend. Listen to the other reviews and steer clear of them.

I ordered a sling and I received an email from them that it will deliver yesterday. Cool. Yesterday came and went no delivery. Today, no delivery. Contacted my Post Office and they said UPS didn't deliver it to them. Tried to contact UPS but they offer no service for this type of delivery. Contacted Brownell's, "Just wait another week." I'm about to contact my bank and have the charge reversed.

Horrible customer service. I returned an item over a month ago and absolutely no contact from Brownells, nevemind a refund. I've contact them 5 times, 3 emails, (no reply) and 2 phone calls. Each time I get a auto-reply stating they will look into it and let me know. They just lost a good paying customer.

Let's see honest experience. I ordered a feed tube spring for my ks7. Not to hard just a spring about 30inches long I'm guessing they said I need to trim it. Well that was close to 3weeks ago. When someone orders parts how long do you guys wait ti acrually mail stuff a week. Because that's bulls÷$t. Should have been mailed out same day if not the very next. Wouldnt order from them again EVER

Placed an order and it was cancelled for no reason and no explination. Wont be purchasing from them again. Too many other places to find the same products at the same or lower prices.

I ordered a bolt / trigger spring from Brownells. And waited for them to ship it. And waited. Sent an email, just got the automated response. Waited some more. Sent another email, got another automated response. Finally they sent a tracking number, but per that tracking number they had not yet dropped the package with the carrier. Waited some more. At this point I ordered a spring from another vendor. It shipped. It came in. I installed it, and the firearm has been back in service for about 3 weeks. Today the spring from Brownells came in. I am sure it is a very fine spring, but what use is it to me? They need to step up their game, both in terms of turn around time and customer service.

Ordered a poly 80 serialized had problems with the build I believe I have a defective locking block contacted brownells they gave me the run around refered me to poly80 but they dont answer emails or phone , called brownells again they told me had to speak to a supervisor but they were not available the first time I called they said the same thing .Im still waiting for call back twice they told me a supervisor would call nothing .First and last time I buy from brownells zero help .lost my biz never again will I buy anything from brownells. WN

Don’t bother with gift cards! My parents ordered me a gift card (an email) and after 2 days I didn’t receive it. So I contacted Brownells customer support and they said the email would be sent FIVE DAYS after ordering! Unbelievable and illogical.