Mel Y.
Great place..
Great place... friendly and very helpful staff.
Response from Broadmoor RV SuperStore Inc.Sep 29, 2018
Mel Yost, thank you for your business and review.

In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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837 approved reviews, newest moderated first
Mel Y.
Great place... friendly and very helpful staff.
Response from Broadmoor RV SuperStore Inc.Sep 29, 2018
Mel Yost, thank you for your business and review.
S.K. F.
Ryan was extremely helpful to us. I told him what we were looking for and he gave us a variety of choices. He also let us check other models so we were sure of what we wanted. He even came in on his day off the next day when we decided on our fifth wheel. Everyone at Broadmoor is extremely knowledgable, helpful and friendly. Couldn't have asked for better service.
Response from Broadmoor RV SuperStore Inc.Sep 29, 2018
Thank you S.K Fields, we value your business!
Chuck & S.
Great Experience! Our sales persons Angel and Guy helped us find the greatest travel trailer at the price range we wanted. They both were professional yet friendly and very patient. And our walk through went well with the help of Jordan, who helped us go through and around our brand new trailer with an expert's eye on things that needed attention before we took possession of our new North Trail 22RBK. We will recommend Broadmoor RV to family and friends.
Response from Broadmoor RV SuperStore Inc.Sep 25, 2018
Chuck & Shelley, thank you and we value your business!
Brad
Our Salesman Wayne was great! He gave us the time we needed and answered all of our questions. When we showed up to pick up the trailer we realized the battery supplied was a 12 volt but we had asked for six volt. When mentioned to the tech he said we would need to take it up with the salesman. He then said they would swap out the battery but they would need to charge me 1/2 hour labor. I asked for a wrench to do it myself as a battery swap takes about 5 minutes. There was obvious tension between the shop and the salesman. I felt rushed and unwanted when picking up the trailer. It felt as if they had our money and wanted us gone and we no longer were important to them.
Response from Broadmoor RV SuperStore Inc.Sep 22, 2018
Brad, thank you for your review and business. Your review will be passed on to the appropriate staff member.
Vickie & R.
Jason, our Salesperson, was so helpful and DID NOT oversale, or show us anything that we didn't want to see. Joe, the walkthrough guy, was excellent and very patient with all our questions.
Response from Broadmoor RV SuperStore Inc.Sep 21, 2018
Vickie & Rick, thank your for your business and review! Hope your enjoying your new unit.
Charles
Salesman Dave was very patient with me to help me figure out what was best for our family. Rich was also superb in giving us details of the functioning of the unit.
Response from Broadmoor RV SuperStore Inc.Sep 21, 2018
We appreciate your business with us Charles! Thank you.
Kent
We appreciated the professionalism and friendly manner shown to us by Fred Davenport in the purcahse of our 2019 RV. Fred was patient and accomodating as we made our decisions. He even gave up some of his time on his days off to finish handling our transaction. We'd also like to sincerely acknowledge the wonderful attitude and help given to us by Jordan as we had the walk-through before taking our new RV off the lot. He is a wonderful employee at your establishment!
Response from Broadmoor RV SuperStore Inc.Sep 21, 2018
Kent, thank you! We value your business and hope your make many memories in your new unit!
Joy B.
Our salesman was excellent- Guy Lovelady- he worked very closely with us. Making sure that the RV we bought was suitable. Molly-finance was personable and accommodating. Walk through staff covered so many things to assist in our transition to RV life. Parts department made it happen in the addition of the washer and dryer. Staff on pick up very helpful. Battery was had died over night . Staff successfully hooked up RV to truck. But... many of the things to be completed were not complete ie box for battery, venting of microwave was not to outside as told, RV has loose trim, bedroom door will not stay open, Nd edge of bedroom door is very rough- needs to be filed to edge or cut off . This showroom staff was excellent and the area was very inviting.
Response from Broadmoor RV SuperStore Inc.Sep 18, 2018
Joy, i will be passing your review on to the appropriate staff member. Thank you for your business!