Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

Guy (sales rep) was very nice. When it came time to closing the deal there were several repairs that we told Guy that would need to be addressed. He assured us they would be taken care of before we picked up the fifth wheel. Two and half weeks later when we came to pick up the fifth wheel nothing had been repaired. We decided to take the fifth wheel anyway, due to reservations already made. We were assured that we could bring the trailer back anytime to have the repairs done. So, we proceed to get our camp on! We dropped off the fifth wheel for repair on September 23rd our service rep Neal called within a reasonable amount of time to go over our list of repairs to make sure he understood our needs. He was very professional. He stated he was working on getting all of our repairs completed within 3-week time frame. Neal kept in contact with us and let us know that our fifth wheel would be ready to take on October 8th. Most of the repairs had been completed but a few he was still waiting on warranty approval and parts. We went to Broadmoor on October 13th to picked up our fifth wheel and to meet with Neal. Neal was very knowledgeable and went with us to our fifth wheel to go over the repairs that had been done and those that had not, do to time constrains and warranty issues. So, in closing, we wish that Guy would have listened to us and recorded our repair list at the time of purchase. This would have saved us a lot of repair time. We are very pleased with the service department and their expertise. When we upgrade will we go to Broadmoor? Yes, that is a possibility with conditions. We will make sure that the repairs are recorded and part of the contract before signing any agreement. We wish we could have given 5 stars.

Extremely helpful staff, both sales and service. With a time limitation coming from out of state, all the work was done in 24 hours from choosing to driving off the lot. Second unit purchased here, will recommend in the future.

Best experience! No pushy sales pitch. We felt in good hands and we bought!!

Sherry and I live in Alaska. To say the least I am very finicky about internet transactions and we’ve had our share of bad experiences. With Broadmoor RV I am blown away. They were the quickest, easiest, most professional business I have dealt with long distance. I can see how they are as successful as they are. Marta Nicholls in sales started out the sale on her day off and worked with us to get everything we needed throughout the entire process. Including helping me figure out the best way to ship the RV I wanted to Alaska. Christopher Godfrey made and sent a video of the walk through. It was very thorough and informative. Everyone I spoke to was professional, succinct and courteous beyond any expectations I had. I dealt with two other RV companies and ended up not using them due to discourteous treatment and generally bad sales practices. Marta Nicholls made this painless. If I ever make another purchase I will use Broadmoor RV.

Steve and Dave were both knowledgeable and extremely helpful w us during the process. We had looked at nearly 100 different units over the course of several months. We went to local and out of area dealerships repeatedly before deciding on our trailer. Pre delivery was a great experience and all the guys were spot on with answering all our questions and concerns. The only question remains is how will the after sale experience go.

Steven VanderMate was wonderful to work with! I drove up solo from San Jose, CA to pick up a travel trailer. (Mid-life crisis, no. Mid-life Adventure!!) I had spoken with Steven over the phone/email regarding a specific Jayco model that only Broadmoor had in stock He was very gracious and even helped me check into a nearby KOA the afternoon that I bought it! (I had a bit of a panic attack when I realized how far away from home I was and that I'd never hauled anything before.... (did I mention, I also have a new truck which I'm still getting used to. OK, maybe it is a mid-life crisis :-) I basically spent my first 2 days of ownership being babysat by the dealership! The technician, Charles, who showed me the ins and outs of the rig, was awesome! He even helped me get comfortable driving by riding along with me! Overall, I couldn't be more pleased with the service I received! I did find that buying a new 2018 model a year after they stocked it may have some issues from sitting so long, such as rust, dried out/broken off plastic parts and peeling sealant. I'll deal with Jayco on that! great team and no complaints whatsoever!

We had a really nice low-pressure experience here. The inventory at this place is fantastic and our salesman, Steve, was exceptional. He knew his stuff but gave us our space to make decisions on our own without feeling rushed. Once we bought our rig, Jordan was very helpful with lining us up. Some of Jordan’s tips come up later even. Thank you guys and we’ll see you next time

This was our first rv purchase ever. They made the whole experience, from selection to pickup easy. ALL the staff was so nice!