MSR GearReviews of msrgear.com

I have never been so disgusted with any piece of gear as these utterly garbage, low-quality MSR pots. Specifically, the stainless steel Alpine 2 pot set. These pots failed on their first use. I used them in conjunction only with an MSR stove on its lowest heat, and they still failed near instantaneously. You couldn't imagine worse performance. I contacted them regarding the "warranty". I received nothing but a nonresponsive stock message with a 30% discount code to apply towards a future purchase, blaming me for allegedly using the pots "wrong" even while this is unambiguously a manufacturing defect. I'm still waiting on a reply. There has been no resolution. MSR still appears to use glowing reviews on its website, for the old version of the product, even after outsourcing production. Many such reviews point to having owned the pots since the 1990s. It's a shame that a company which allegedly made good gear in decades past now churns out slop with a premium price tag. I will never in a million years buy another product from this awful company. I've already told two friends in recent weeks how bad modern MSR is; rest assured there will be many more. It is my opinion that MSR is the bottom of the barrel of slop "gear". The product team should be ashamed of this garbage.

DynaLock Explore 3-Section Alumunium Backcountry Poles, after about 2.5 season of use the poles developed cracks in the aluminum pole sections at each lock point. Fortunately I noticed the cracks before the poles broke at best ruining a day in the backcountry at worst causing injury or worse. My first attempt to resolve the situation through customer service offered a 15% discount to replace the defective product subsequently the company offered to replace the product which is appropriate given the defect which was hopefully a one off incident. Inspect your poles for safety.

Eine Zeltstange des Hubba NX ist beim dritten Gebrauch wie bei einer Materialermüdung gebrochen. Der Kundenservice antwortet auf keine Anfragen. Sowas kennt man eigentlich nur von unseriösen Unternehmen.

Kauft euch auf keinen Fall diesen Mist!!! Das nook und auch das hubba sind mit einer Schicht versehen, die mit der zeit extra klebrig wird und einen Gebrauch unmöglich macht. Die Versiegelung der fängt zu bröckeln an und die Schnüre in den Stangen leiern sich derart aus, dass man sie nicht mehr zusammen stecken kann. Support nach 3 jahren 0! Und das für 400-500€.

Tent broke the first time I used it. Can't get anyone to answer emails or phone calls about warranty.

The flysheet and the floor covering of the tent disintegrated and fell into small pieces! However, on the frequently asked questions and documentation page, regarding the lifespan of the tent, it says that "a well-maintained tent, used occasionally under normal conditions, can last for many years". In correspondence with customer service, they tell me: "There is no maximum lifespan... Longevity on current tent models can generally vary from 10 to 15 years, but initial degradation may occur as quickly as 5 years, from the time of manufacture...". When purchasing, I would have appreciated such informed information, concerning the possibility of the tent deteriorating so quickly (less than five years in the case of mine - although it was carefully stored and aired regularly). This would probably have influenced my choice in relation to budget/sustainability...  Surprisingly, I have another MSR tent, the Elixir 2 model, purchased a few years ago as well, which shows no degradation (same use, same quality of storage). How to explain this??? Many people on online forums testify to anticipated degradation of MSR tents.  I think that some models of the brand have had quality problems in manufacturing. Too bad this was not communicated, leaving people to try to renovate their tent themselves, after the warranty period and without any commercial gesture (compensation/replacement/renovation products offered).  Customer service did not answer my questions and systematically deletes my comments published on their site... This is detrimental for the MSR Brand... Personally, I don't think I will repeat a purchase for an MSR tent, because there are too many uncertainties...

Hubba hubba 2 tent. Fantastic until I needed service. Broke the skeleton frame. Could not find a replacement in Australia from anywhere. No support from MSR anywhere. Found that MSR out of business. Found a complete duplicate tent from China for about 1/8 the price. Almost as good. 800gms heavier but a fraction of the price. My belief that paying for a great brand was shot to pieces. The cheap clone is great. My commitment to brands got nothing but grief unfortunately.

worst service ever sent my hubba hubba (2 pax) tent "to check" because it broke with normal wind conditions. didn´t get warranty from them and they also stole one part of my tent, after charging money from me. The customer service is really unfriendly and unhelpful. For me it´s a 100% scam. Never buy here anything!