Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

I had friendly, honest and efficient service. I was very pleased with Broadmoor RV.

Our sales person was/is over the top - Marta. We made a special request from Marta prior to our closing to avoid a frustrating experience we have endured from previous RV and Auto dealers. She respected our request and our closing was the bast ever, bar none! Thanks you Marta and the rest of the Broadmoor staf.f

Angel and the entire team are amazing! Can’t wait to share special adventures in our new trailer. Great service! Great people! Thanks for everything and helping us to surprise our son with the best Christmas gift!

Here's the good and the bad. Jordan and Jennifer were outstanding. Jennifer in particular was really great about following up on a separate purchase I made and then followed up to tell me it was installed. Jordan is totally fun and knowledgable. Steve Vandermate and I haven't really hit it off. It's clear he has been frustrated with me from the beginning. The experience of the sale was not wonderful and in some cases I knew more about the Pleasureway than him. He was short with me during the sale regarding some questions I had and I felt defensive from the beginning. Also, and this is a big deal, he has been terrible about following up with me. I asked to change my appointment on Saturday from 1 pm to 10 and called twice to make sure it was changed and of course when I arrived it had not been changed. Thankfully it worked out without problem but it feels very much like since the sale is made, he is done and anything post sale is up to me to follow up with. He said he would follow up on helping me with a screen package but didn't. There was no manual from the manufacturer and he said he would order one. Maybe he did, or not, but for the past two days I've been hearing crickets and based on the fact that he has dropped the ball previously, it seems like it is my job to follow up on his job. All it would have taken is a quick email. Honestly this was not a good experience for me, add to the fact that I came from Seattle to purchase the van it leaves a bitter taste in my mouth.

Sales staff and Walk through fantastic!

Just bought a new Montana HC on 11-10-18 and picked it up on 11-24-18. The sale went well and we are very satisfied with the process and the non pressure approach my Marta. She was patient and showed us only what we wanted to see. As for the delivery Walk Through though, I feel less satisfied. Charles spent a lot of time with us and was really patient, However the trailer was not ready for a walk through. He spent more time on fixing things than we did on his list of things he needed to explain. I RV so I knew most of it anyway. They were really minor things, but the return air grill was missing form the ceiling when we walked in. How do you not see that? If a thorough PDI was done by Broadmoor, that would have been caught. One of the rain gutter spouts had fallen and would not have caught any of the water from that gutter end, and it is right next to the door. We love the trailer and like I said, I think Charles was very patient. The truck was wired really well and the hitch was perfect. However, when we go to that point we had apparently taken way more time than they wanted to give us because all of the sudden we had three techs surrounding the truck trying to get it hitched so we could get it out of there right now. I felt really comfortable until the end of the walk through when we apparently overstayed our welcome. The last things I want to mention is that when we were hooking up the Breakaway line to the truck, one of the techs was trying to get me to connect it to the pin that holds the ball on the top of the hitch. I explained to him that if the trailer came loose the tethered wire needs to be shorter than the chains so the brakes are activated. I ended up using a quicklink from my truck to connect it to the popup hook under the hitch. And lastly, the chains should not be wrapped around the legs of the hitch, If the hitch comes off the chains will come with hit. They should also be connected to the pop up hooks they installed under the hitch. Just need to give people more time with a new 5th wheel. It's November, what's the rush?

We had a great experience at Broadmoor. Each person we dealt with was professional and knowledgeable. From Marta, who helped us select our fifth wheel, to Charles that showed us how it all works, and finally to Antonio who delivered our rig and then returned when we had issues with the door.

The staff at Broadmoor were very friendly, helpful, knowledgeable, and relaxing to work with. They never tried to pressure us into making a decision. It is never easy making somewhat expensive decisions, but Angel showed us all the right RV's and was excellent describing each model, then letting us take the time to decide.