Brightside HealthReviews of brightside.com

My provider was knowledgeable and accommodating. The process was easy to follow

It always very helpful

Everything is straightforward and it was a smooth process.

My doctor is very attentive and very accessible. I love the check ins bc all the other programs I used never had anything like that. Worth the price

Bright side is great for anyone with a busy schedule and wants to get their mental health right.

I was matched with both a provider and a therapist. On September 21, I messaged my provider with concerns about my prescription. As of October 9, I still have not received a response. My experience with the first therapist I was matched with, Holly Morgan, was even more troubling. During our initial full session, I explained that I was in crisis. She ended the session 20 minutes early and allowed me to schedule a follow-up appointment for more than ten days later. Just two hours before that appointment, she canceled it, citing my “nature/complexity.” I can understand a therapist acknowledging that a client's needs exceed their professional expertise. However, describing a client's “nature” as a reason for canceling an appointment suggests that the problem lies with the client rather than the provider's limitations. I asked her to clarify what she meant by that statement, but she never responded. I find this conduct deeply unprofessional and ethically concerning, particularly given that I had explicitly stated I was in crisis. Since this incident, I have repeatedly requested copies of my medical records and information about the process for filing a formal complaint. As of October 9, I have still received no response from Brightside. The lack of communication, continuity of care, and accountability throughout this experience has been unacceptable. Update 10/19 - despite what is said below, I still have not been contacted by Brightside.

Charged my card 97.00 because I was late for an appointment. After I told them they could not do it I wouldn't suggest this company for anything.

I had trouble logging into the virtual chat and got in about ten minutes late. Apparently the so called "doctor" is only required to wait seven minutes even though the visit was scheduled for thirty minutes. I explained to them what happened and asked for my money back and they refused. I have since moved on to another provider.