BrexReviews of brex.com

Love the ease of use

Update: So they contact me to repeat the same information. They didn't do a "review", they repeated what the bot said with a random support agent name attached to it. This isn't how you win customers. Don't even bother with Brex. It's a scam since they can take your account away from you for no reason and force you to migrate to a different bank because they said so.

Brex informed me they would close my account unless there was activity, so i contacted them for specific instructions which i followed to a "T". I tried to utilize via Quickbooks but the connection wouldn't work. About a week later, i am informed that they are closing the account with no review. Tried to reach support but just a bot. Not small business and startup friendly....run.

Great bank. Love it

I applied to Brex since it is a partner institution of firstbase.io, which I used to open my online business. My application was simply refused. There is no possibility to appeal, and no reason for the refusal was given. My guess is that even if my company is active in the US, they would rather not have clients from Europe. Dont waste your time with Brex, look for a company that doesnt play hard to get.

I received a Google Ad for Brex as I was setting up my retail e-commerce business. I had already quickly set up a business bank, revolving credit account, and accounting software elsewhere (literally done in minutes), but was intrigued by the "all in one" advertising. I've filled out MANY bank account applications in my lifetime and never been denied. Despite carefully reading through EVERYTHING available on their website and finding my situation listed on their application, it was surprising to have my application denied because my e-commerce business is funded by angel investors instead of venture capitalists. What was more interesting was that it was only once I sent in my ID, that I received this notice of denial. Not during the automated application process, was not asked to see the promissory notes, hadn't uploaded any business bank statements yet. When I inquired why the advertising doesn't match the company policies, I was told that my account would be "risky". What's risky about making deposits and paying expenses?! A start-up doesn't have many transactions; seems rather safe actually. So, I have to assume that my gender, my geographical location, my assumed ethnicity, and/or assumptions about my projected income and expense habits were used in the immediate (not days, literally minutes) decision about my application (my ID wouldn't pass their AI, so had to send it to a live person who contacted me to pursue this application - I was planning to leave it unfinished). Considering Brex isn't an actual bank, and I've had zero trouble at real banks (having been in the financial industry for decades now, as a professional with multiple college degrees), I can only assume this is a cleverly disguised scam to make someone up the food chain money vs. offer legitimate benefits to small/medium business owners. I'm familiar with such ploys, which is why I always read the fine print. Trouble with this case is the fine print is ambiguous and they seem to have unpublished policies that don't revolve around customer service. If you're looking for ways to manage your small business money, look elsewhere. Do you really want someone to manage money like a bank, but not go the extra mile to operate with the same lawful regulations and documented policies? Upon further research I came across countless reviews (of competitors) that abscond with customer funds and not being a real bank, what can you actually do about that? Nothing... UPDATE: Again, after further review of Brex only reviews, found they have same issues I noted in several of their competitors. Brex immediately saw and responded to my review by asking for my name and number, after posting their generic "everyone should be heard" comment. There's nothing to remedy in my case. Even if there was some mistake, they decided to approve my application, I wouldn't proceed with opening an account, much less put $1 in their trust & care. Talk about risk, I have a duty to my investors NOT to risk their money by storing it in some fly-by-night operation! I'll just stick with Wells Fargo...it's not fancy, but it gets the job done.

Since my business caters entirely to e-commerce clients (we are a BigCommerce & Shopify agency partner) I thought having a online only bank was the right fit for us. I have been with traditional banks for almost 10 years. Everything was fine with Brex until I got an email one day saying our account was closed. No reason given and no way to speak to anyone. Nothing in my business transactions had changed from our day to day with a traditional bank. Because there was no warning we had client payments get kicked back. Expenses not paid. Was late on payroll to my employees. It's been a complete nightmare. Disrupting someones business is just bad business. Happy to be back with a traditional bank. If I have an issue I can walk in and talk to an actual person. Hopefully I can stop just one person from having the horrible experience that I have had.

They freeze accounts very easily and require a lot of documentation. But other than that it works fine.