BrexReviews of brex.com

I'm confused by all the negative reviews here. Had our banking with Brex for 4 years and it was great. Sadly they've decided to only accept customers with a US company AND residential address. Typical corporate nonsense. So we're going to Wise instead. Amusingly, it seems both platforms bank with Column NA, so our money didn't even move - as clear a proof as you could ask that this arbitrary decision to shed customers was unnecessary. Most of all, I want to send final thanks to the Brex customer support team. In a world where customer service is almost universally horrible, they stand out as absolutely fantastic. I suppose it's the only thing about Brex we'll really miss. Thank you!

I am writing a review for the same reason as many others recently - I am a small business (250k revenue per year) that abruptly got a notification of my account being closed. Personally, I think this was a terrible move in terms of ethics and professionalism. PROS For the 1.5 years I banked with Brex, I really didn't experience much disruption or hiccups, thankfully, that's why I'm giving them 3 stars. The integrations worked well and the app was user friendly. I almost never had to contact support. I do want to give them credit for this. CONS They are shutting my account down abruptly...like many others have said, it was a mass, generally worded email and the disruption this causes to a business, especially when done not out of choice, is INSANE! I have over 100 places I need to change my payment info and integrations. It also hinders my ability to get a bank statement loan for a home. The group who made this decision should read the book "Leaders Eat Last" by Simon Sinek and get a lesson on ethical business. Everything I do in MY business comes down to relationships, and Brex severed many, rightfully earning all these negative reviews. If the leadership group who made this decision ever were small business owners, they would understand.

It may be good but they rejected our company application with no explanation.

They freeze accounts very easily and require a lot of documentation. But other than that it works fine.

How do I reach a live person? The 833.228.0244 is a voice recording that always hangs up. Perhaps there is another number I can use?

Generally fair company. Though they charge pretty high interests. Then they got very short repayment periods.

Good service but UX could be improved. Same with points/reward system.