Dave P.
A friend's business is collapsing
A friend's business is collapsing, you locked his account and gave him no updates about what went on. All you could say is his account poses a high risk to Brex. No vital reasons why it got closed. It started on 6th December and you asked him to wait for 120 days. After the days got due which felt on the 6th of April. You didn’t open the portal for him to withdraw his funds. Just look at how PayPal and the rest of the companies work. After due dates they give you options, he asked you and you guys decided that he can’t withdraw. You later sent an email saying that the money is getting returned to the original financial institution. He asked which of the transfer is getting returned and you said he should reach out to the other financial institutions to find out. You have to be able to tell him when the money is being returned. There should be proof of funds being returned so he can also have that down as proof of funds between him and the originator who sent the money. The money is still showing in his account and secondly, I don’t see any indication showing that the money is being Returned. So why all these lies. There should be some Vital reasons. You’re not even giving him any duration about when the other institutions are getting the funds all you can say is he should reach them out which is very bad. As a business bank. Work in a legit way for customers to see the hands work of you guys. Give him the correct reasons. Give him durations and have some proof for him to know that it’s being returned and the other bank should approximately expect it within a period of time.
Response from BrexApr 12, 2022
Hi Dave, thank you for leaving us a review. We’re glad this has been brought to our attention. Please have your friend reach out to us at [email protected] with the details regarding this issue and a member of our team will follow up with them.