BrexReviews of brex.com

am extremely disappointed with my experience with Brex. Brex closed my business account, and my remaining business funds are still being held. The money was transferred from another US bank account under the same legal business name. Both accounts belonged to my own business. I understand that a financial institution may decide to close an account, but I do not understand why accessing my own legitimate business funds has become so difficult. I have contacted Brex support multiple times, explained my situation, and requested the release of my remaining balance. Their representatives have assured me that their team will review my case and get back to me, but I still have not received a clear resolution or a confirmed timeline for receiving my money. This situation has caused me tremendous stress, sleepless nights, and disruption to my business operations. I am not asking Brex to reopen my account. I am simply asking them to return my own business funds. I am willing to complete identity verification and provide any necessary documentation to prove ownership of the funds. I sincerely hope Brex takes responsibility for resolving this matter promptly, provides a clear timeline, and allows me to withdraw my remaining balance. Based on my personal experience, I am very disappointed with how this situation has been handled.

Don't waste your time with Brex. Despite their website and AI chat agent saying our business was a good fit, they denied our application without any explanation. Then we had to go on a time consuming path to delete all the personal data we had uploaded to their website. Went to Axos and opened a high interest business account without any issues.

Not sure why the reviews are so bad. I've worked on a couple businesses and bank with all of them via Brex. It's reliable. I have no problems with it. They respond quickly. Been banking with them since like 2021.

I opened an account on 6/23. I connected my personal account so that I could transfer money into my new business account. My personal bank acknowledged that it was linked to the Brex account. Brex sent me a note saying they couldn't verify my external account and asked for a signed letter from my personal bank, verifying that I have ownership of that account. I submitted that. I then got a message saying that because the letter wasn't signed (I submitted what my bank sent me), I would have to submit a monthly statement. They also stated that I could redact all of the individual transaction information, which I did. After I submitted that, they sent me ANOTHER message telling me that they made an error and that I would have to submit the statement without any redactions. At this point, I'm TEN days out from opening my business account, and I STILL can't transfer funds into it. I have NEVER worked so hard to deposit money into an account before. I let them know that I would not be giving them any information about my personal transactions (because this feels like a data-mining scheme that I'm not interested in) and that if they couldn't get the accounts linked by EOD with the information they already had, I would be taking my business elsewhere. Lo and behold, they "verified" my personal account 5 hours later. At this point, I had already submitted an application to open an account with another Fintech company. Since I NEED to pay a vendor ASAP, I went ahead and transferred money into the Brex account. As soon as I'm able to open an account with another Fintech company, I'm closing out the Brex account. I should have checked Trustpilot first. Lesson learned.

I'm confused by all the negative reviews here. Had our banking with Brex for 4 years and it was great. Sadly they've decided to only accept customers with a US company AND residential address. Typical corporate nonsense. So we're going to Wise instead. Amusingly, it seems both platforms bank with Column NA, so our money didn't even move - as clear a proof as you could ask that this arbitrary decision to shed customers was unnecessary. Most of all, I want to send final thanks to the Brex customer support team. In a world where customer service is almost universally horrible, they stand out as absolutely fantastic. I suppose it's the only thing about Brex we'll really miss. Thank you!

Absolutely horrible, I went from having a line of credit to having 0 limit overnight with the way to reinstate it in time to prevent the cash flow issues it caused. Absolutely do not recommend.

I used to recommend Brex as the default banking partner for all my early-stage clients. Not anymore. Their recent pivot to enterprise means they are completely abandoning the startups that built them. I've had multiple clients face arbitrary account closures with zero notice, leaving critical funds frozen in transit. A banking partner needs to be predictable, and Brex is actively hostile to small businesses right now. Until they fix these draconian verification protocols, I am formally pulling my recommendation. Find a bank that actually wants your business.

Brex decided to destroy its own business segment! Brex has gone crazy with its strange and bizarre decision to block any existing user who can’t prove a physical address. Well, farewell Brex; I didn’t like your awful service anyway.